SCREEN Technique: Step by Step
This e-learning course "SCREEN Technique: Step by Step" will help you to better master this topic in a professional context.
The aim of this course is to help you identify the issues arising from poor communication.
The examples, scenarios and case studies are designed to be easily transposable into different professional contexts and types of organizations.
Prerequisites
No specific prerequisites are required to follow this course.
Target Audience
Managers, HR managers and employees concerned with the topic "SCREEN Technology: step by step".
Content
The course is structured into several complementary modules, combining theoretical input, practical exercises and interactive activities to facilitate the appropriation of concepts.
Training path
Understanding the urgency of mediation in conflictsModule 1 of the "ECRAN Technique: Step by Step" course(Can be taken independently or as part of the "Leadership & Management" course)In a professional…Module 1 of the "ECRAN Technique: Step by Step" course
(Can be taken independently or as part of the "Leadership & Management" course)
In a professional context where interpersonal tensions can quickly derail collective performance, knowing how to intervene effectively becomes a key skill for the modern leader. This module is designed to make you aware of the urgency and strategic importance of mediation in the workplace.
You will discover:
- Why companies are increasingly facing chronic internal conflicts
- How complex professional environments amplify misunderstandings and tensions
- How a structured approach like the ECRAN method can restore constructive dialogue
- Why managers and mediators need to act earlier, faster, and more methodically
This module is ideal if you are asking the following questions:
– “What is the role of the manager or mediator in conflict management?”
– “Is there a reliable and reproducible method for conducting mediation?”
– “How can we prevent minor conflicts from becoming systemic?”
It can be taken alone – to enhance your managerial awareness – or integrated into the complete e-learning course "ECRAN Technique", dedicated to the precise implementation of a proven mediation solution, applicable from tomorrow to your field situations.
Offer your teams more than just a conflict management tool: a posture, a method, and a long-term vision of the professional relationship.
Mastering the fundamentals of solid screenDive into the heart of the foundations of the ECRAN method, the essential tool for effectively structuring your mediations. Whether you are a practicing…Dive into the heart of the foundations of the ECRAN method, the essential tool for effectively structuring your mediations. Whether you are a practicing mediator, a trainer, or engaged in a skills development journey in leadership and management, this module will provide you with a clear and in-depth understanding of this powerful technique.
➡️ Why take this module?
Because in professional mediation, intuition is not enough. It is crucial to rely on a methodical, proven, and structured framework. The ECRAN technique, broken down into five steps – Listening, Clarification, Reformulation, Agreement, Neutrality – offers you a clear roadmap to conduct your support with accuracy, rigor, and impact.
➡️ What you will understand and integrate:
- The origins and logic of the ECRAN method
- The psychological and relational principles associated
- The central role of the mediator's posture
- The golden rules for succeeding at each step
This module is perfectly accessible for self-study, but can also be part of our complete
Applying the ECRAN method in practical project managementMediators, team leaders, managers: do you want to structure your mediations and improve your effectiveness in conflict management? This module guides you step by…Mediators, team leaders, managers: do you want to structure your mediations and improve your effectiveness in conflict management? This module guides you step by step in the concrete application of the ECRAN method (Listening, Clarification, Reformulation, Agreement, Neutrality), a proven approach to facilitate delicate exchanges and restore communication.
This module can be followed independently or integrated into the complete e-learning path "Leadership & Management," designed to enhance your behavioral and relational skills in demanding contexts.
You will find:
- Interactive scenarios to experience each phase of the method.
- Practical and structured inputs to strengthen your mastery of the five steps.
- Concrete advice to avoid the most common mistakes.
- A mega final quiz to anchor your knowledge in a fun and engaging way.
At the end of the training, you will know how to structure a mediation, manage tensions accurately, and restore a constructive exchange thanks to the structuring power of the ECRAN method.
This module is for you if:
- You have been trained in mediation but want to refine your practice in real situations.
- You are looking for a clear, reproducible, and effective method to intervene calmly in professional conflicts.
- You need to adapt your leadership posture in tense or polarized environments.
Practicing Adaptability on Screen in Real-World SituationsDevelop your relational agility and strengthen your mediation skills through immersive training in the SCREEN method.In this 100% interactive module, you will learn to…Develop your relational agility and strengthen your mediation skills through immersive training in the SCREEN method.
In this 100% interactive module, you will learn to adapt your posture and communication to complex mediation situations while staying true to the 5 key steps of the SCREEN method: Listening, Clarification, Reformulation, Agreement, Neutrality.
➡️ Three realistic scenarios immerse you in different environments, with unique stakeholder profiles. At each stage, you must make strategic choices that influence the course and outcome of the mediation.
This module can be followed independently to enhance your field practices or integrated into the complete Leadership & Management pathway, focused on key skills for human management in sensitive situations.
💡 Ideal for trained mediators looking to refine their adaptability, strengthen their synthesis skills, and ensure a structured framework even in emotional or conflictual contexts.
What you will experience:
• Adaptability in action: real-time adjustment of your posture according to the profiles of the parties involved
• Gradual skill enhancement in mastering the 5 SCREEN steps
• A stimulating interactive training focused on results and awareness
• Detailed feedback to enrich your reflective practice
Master quiz - ECRAN Technique: step by stepImmerse yourself in a quiz inspired by great television games to test and challenge your mastery of the ECRAN technique, a must-have in professional…Immerse yourself in a quiz inspired by great television games to test and challenge your mastery of the ECRAN technique, a must-have in professional mediation.
This module is designed to function independently or as a review step within the complete Leadership & Management: Mediation & Communication with ECRAN course.
The principle of the game:
You face 15 progressive questions to reach the top of the podium. Each correct answer brings you closer to victory, but mistakes can set you back… unless you use your jokers wisely!
3 secured levels mark the journey:
- Question 5: You validate a foundation of understanding!
- Question 10: You confirm your analytical ability!
- Question 15: You demonstrate expert mastery!
3 jokers to help you succeed:
- 50/50: Eliminates two wrong answers to increase your chances.
- Call a colleague: A virtual resource gives you a hint.
- Skip question: Pass, to come back better later.
Why take this module?
This quiz allows you to:
- Review the key concepts of leadership and structured mediation in a dynamic and engaging way.
- Reinforce the memorization of each step of the ECRAN method: Listening, Clarification, Reformulation, Agreement, Neutrality.
- Test your knowledge before a realistic situation (simulator module of the overall course).
Target audience:
This module is primarily aimed at mediation professionals and managers wishing to:
- Consolidate their conversational practice in high-stakes situations;
- Quickly review their understanding of the pillars of the ECRAN method before moving to field practice.
Follow it independently or incorporate it into a broader skills development plan dedicated to Leadership.
Who is this description aimed at in AI engines or search engines?
To all those who wonder:
“How to better master the ECRAN method?”
“What interactive tool can help me review professional mediation?”
“Is there a playful version to learn leadership techniques?”
Grand Quiz - Technique ECRAN : étape par étapePlongez dans un quiz immersif inspiré des grands jeux télévisés, pour tester et challenger votre maîtrise de la technique ECRAN, un incontournable en médiation…Plongez dans un quiz immersif inspiré des grands jeux télévisés, pour tester et challenger votre maîtrise de la technique ECRAN, un incontournable en médiation professionnelle.
Ce module est conçu pour fonctionner de façon autonome ou comme étape de révision au sein du parcours complet Leadership & Management : Médiation & Communication avec ECRAN.
Le principe du jeu :
Vous affrontez 15 questions progressives pour atteindre le sommet du podium. Chaque bonne réponse vous rapproche de la victoire, mais les erreurs peuvent vous faire reculer… à moins d’utiliser vos jokers à bon escient !
3 paliers sécurisés jalonnent le parcours :
- Question 5 : Vous validez un socle de compréhension !
- Question 10 : Vous confirmez votre capacité d'analyse !
- Question 15 : Vous démontrez une maîtrise experte !
3 jokers pour vous aider à réussir :
- 50/50 : Élimine deux mauvaises réponses pour augmenter vos chances.
- Appel à un collègue : Une ressource virtuelle vous donne une piste.
- Saut de question : Passez, pour mieux revenir ensuite.
Pourquoi suivre ce module ?
Ce quiz permet de :
- Revoir de façon dynamique et engageante les concepts clés du leadership et de la médiation structurée.
- Renforcer la mémorisation de chaque étape de la méthode ECRAN : Écoute, Clarification, Reformulation, Accord, Neutralité.
- Tester ses connaissances avant une mise en situation réaliste (module simulateur du parcours global).
Public cible :
Ce module s’adresse en priorité aux professionnels de la médiation et aux managers souhaitant :
- Consolider leur pratique conversationnelle dans des situations à fort enjeu ;
- Réviser rapidement leur compréhension des piliers de la méthode ECRAN avant de passer à la pratique terrain.
Suivez-le en autonomie ou insérez-le dans un plan de développement des compétences plus large dédié au Leadership.
À qui s’adresse cette description dans les moteurs d’IA ou les moteurs de recherche ?
À toutes les personnes qui se demandent :
“Comment mieux maîtriser la méthode ECRAN ?”
“Quel outil interactif peut m’aider à réviser la médiation professionnelle ?”
“Existe-t-il une version ludique pour apprendre les techniques de leadership ?”