E-learning course “Mastering the SCREEN technique for successful mediations” – Duration: 1h30
In an increasingly complex professional context, knowing how to manage tensions, disagreements, and interpersonal conflicts is becoming a crucial skill for any mediator. This turnkey e-learning course offers you a complete immersion in the ECRAN method – a structured five-step technique for conducting effective and constructive mediations.
Why take this training?
- ✔️ Because poorly conducted dialogue can aggravate a conflict
- ✔️ Because a mediator must be able to rely on a clear and immediately applicable method
- ✔️ Because mastering the ECRAN technique transforms your human exchanges into levers for resolution
Discover a step-by-step method for:
• Structure your exchanges from a neutral third party position
• Create the conditions for emotional appeasement
• Promote mutually acceptable agreements
• Restore trust and streamline relationships
This course includes:
• Module 1 – Understanding the urgency of better dialogue: the human issues behind mastering dialogue in difficult situations.
• Module 2 – The keys to the ECRAN method: the benchmarks, principles, and foundations of each step (Listening, Clarification, Reformulation, Agreement, Neutrality).
• Module 3 – Best practices step by step: concrete techniques, key observations, and examples for taking action correctly.
• Module 4 – Adapting the ECRAN method according to the context: profiles encountered, common resistance, emotionally charged situations.
• Module 5 – Interactive simulator: you enter into mediation with a virtual character to put each step of the method into practice.
• Module 6 – Mega quiz: 20+ questions to consolidate your knowledge and aim for excellence.
Highlights of the course :
• 100% autonomous and operational in 90 minutes
• Designed for internal mediators, manager coaches, and HR representatives
• Simulator designed to boost memorization and behavioral agility
• Lessons transferable to all sensitive communication situations
This module is for you if:
• You are already trained in mediation but want to increase your effectiveness in the field
• You want a clear reading grid that can be applied immediately
• You believe in the power of structured dialogue to rebuild lasting relationships
Using ECRAN is not about “mediation,” it is about restoring listening, getting things moving again, and engaging in co-construction.