Why measure IT performance?
Optimize the operation of your IT systems using the right indicators.
Monitoring the right IT KPIs is not just about “reporting.” It’s a strategic management tool, a direct response to growing business challenges, and essential for preventing technical failures.
In this module, you will discover:
- Why indicators such as uptime, response time, or incident rates are now essential for any modern IT team
- What your organization can really gain by structuring its performance reporting
- The risks of a lack of KPI culture in an infrastructure or systems department
- How reporting is becoming a key factor in alignment between IT and the business
This module can be taken independently, or integrated into the complete IT & Digital Transformation, which offers a global vision to rethink your IT production in the era of user-centric digital services.
Anticipate incidents. Manage intelligently. Show the business impact of IT.
