Why manage your emotions?
A key module for regaining control, even under pressure.
Do you ever feel overwhelmed by your emotions when faced with a demanding client or during a tense situation? You are not alone. In customer relations professions, good emotional management is not a luxury but a strategic professional skill.
This module helps you understand:
• Why your emotions influence your professional decisions and behaviors
• How they can impact both your efficiency and customer satisfaction
• How emotional regulation is becoming a key skill in the daily lives of teams and managers
✅ Ideal for customer service teams, managers, or anyone interacting with the public, this module can be followed independently, or integrated into our complete “Human Resources & Talent” course dedicated to emotional management applied to the professional context.
Thanks to an educational format combining concrete cases, psychological contributions, and perspective, you will begin to truly realize the power you have over your emotional reactions and the value this can bring to your professional relationships.
To At the end of this module, you will be able to:
• Identify the risks of poor emotional management
• Understand the emotional mechanisms at play at work
• Create the basis for more calm communication, even under tension
Recommended for:
• Operational teams and customer service managers
• HR trainers wishing to enrich their soft skills offering
• Any company wishing to improve its interpersonal skills and avoid internal or external conflicts
