Why focus on soft skills?
In an increasingly complex professional world, being technically competent is no longer enough. This module immerses you in the essential challenges of interpersonal skills, particularly in the context of mediation in business, whether carried out by a manager, HR, or a future mediator.
Ideal as a stand-alone module or integrated into the “Leadership & Management,” this first module of the course highlights the strategic importance of soft skills in resolving tensions, establishing constructive dialogue, and creating an environment conducive to cooperation.
On the program:
- Why technical skills are no longer sufficient in conflict management
- The central role of soft skills in managerial and HR environments
- The human challenges of mediation: trust, listening, posture
- Identification of key soft skills for conducting effective mediation
- Concrete cases and reflections to anchor awareness
Who is this module for?
Managers, future mediators, HR managers, or anyone required to defuse conflicts or regulate tensions within a team.
Why take this module?
Because that in a tense or emotionally charged context, it is your human skills that will make the difference. This module gives you concrete keys to start real work on relational intelligence, with immediate impact on your position as a mediator.
This module can be followed alone for a quick awareness of the challenges of soft skills, or integrated into our complete “Leadership & Management” course for more in-depth learning.
