Upselling: Adaptations to Real-Life Situations
Module available individually or as part of the complete “Customer Service & Customer Success” course
Explore the art of transforming a simple support exchange into a business opportunity.
This module immerses you in the daily life of upselling applied to concrete and varied contexts. Through ultra-realistic scenarios, you will learn to subtly spot buying signals, adjust your message according to the customer profile, and seize the right moment to recommend an additional solution, without ever forcing the sale.
This module is for you if you are wondering:
- How to identify a business opportunity without compromising customer satisfaction?
- When is it appropriate to discuss an additional offer during a support ticket?
- What should you say to remain legitimate while serving the customer’s interests?
- How not to appear pushy or off-topic?
What you will experience:
- 3 interactive case studies based on realistic customer situations
- The ability to test different choices and measure their impacts
- An immersive quiz to validate your learning
- Personalized feedback to help you progress
To be followed alone or as part of the overall “Customer Service & Customer Success” course, this module is ideal for professionals wishing to integrate upselling into a customer-oriented approach.
