Understanding the Urgency of Mediation
Module 1 of the “SCREEN Technique: Step by Step” course
(Can be taken independently or as part of the “Leadership & Management” course)
In a professional context where interpersonal tensions can quickly derail collective performance, knowing how to intervene effectively becomes a key skill for the modern leader. This module is designed to make you aware of the urgency and strategic importance of mediation in business.
You will discover:
- Why companies are increasingly confronted with chronic internal conflicts
- How complex professional environments amplify misunderstandings and tensions
- How a structured approach like the ECRAN method helps restore constructive dialogue
- Why managers and mediators must act earlier, faster, and more methodically
This module is ideal if you are asking yourself the following questions:
– “What is the role of the manager or mediator in conflict management?”
– “Is there a reliable and reproducible method for conducting mediation?”
– “How can we prevent minor conflicts from becoming systemic?” »
It can be followed alone – to strengthen your managerial awareness – or integrated into the complete e-learning course “ECRAN Technique”, dedicated to the precise implementation of a proven mediation solution, applicable tomorrow to your field situations.
Offer your teams more than a conflict management tool: a posture, a method and a long-term vision of the professional relationship.