Understanding the Types of Conflict
An essential module for anyone who has to manage tense or disagreement-filled situations in their professional environment.
Master the fundamentals of conflict typology to take better action.
Conflicts are inevitable in any organization… but misunderstanding them means risking mismanaging them. This module offers you a clear and structured approach to deciphering the mechanisms at the origin of conflicts and recognizing their intensity, in order to adopt a more effective stance as a manager, consultant or mediator.
What you will discover:
• The main categories of conflict: intrapersonal, interpersonal and organizational
• The most frequent underlying causes of conflict situations
• The key contributions of two essential models:
– The Karpman drama triangle: to identify the psychological games at work
– The Thomas-Kilmann grid: to analyze conflict resolution styles
A module designed to be followed alone or integrated into a more global course on the theme of Leadership & Management – ideal for anyone who wants to strengthen their managerial impact by mastering relational dynamics.
Who is this module for?
• Managers who want to prevent tensions in their teams
• Consultants and coaches looking for concrete tools
• Professional mediators looking for proven analysis grids
Why does this module make a difference?
• An approach rooted in recognized models
• Accessible explanations, illustrated with real-life cases
• A learning approach focused on action and practice