Understanding the issues of conflict
Module 1 of the “Typology of Conflicts” course (Leadership & Management)
Why is this module essential?
Conflicts in business are inevitable… but their management often determines team performance, the quality of interpersonal relationships, and, more generally, the health of the organization.
This module provides a clear, concrete, and structuring introduction for anyone who has to deal with situations of tension, friction, or confrontation.
Whether you are:
- A manager seeking impact and harmony
- A professional or occasional mediator
- A consultant or coach looking to strengthen their support expertise
You will discover:
- The real hidden costs of conflict in your organization
- The central role of leadership in their prevention and management
- Why identifying conflicts is the first step towards resolution
This module can be taken independently to better understand conflict dynamics in business or integrated into the complete “Conflict Typology” course to master all aspects of conflict situations in a spirit of leadership and collective performance.
With this module, you begin a real change in posture: from a reactive and emotional approach to a strategic, proactive and structured vision of conflicts.