Understanding the importance of assertive listening
Module 1 of the “Active listening and assertiveness techniques” course – Theme: Human Resources & Talent
Developing a strong relational posture means first of all deeply understanding the impacts of your listening. This module offers you an essential awareness: behind every managerial interaction, there is a balance between availability, clarity, and the ability to assert yourself without breaking the bond.
Why take this module?
• To establish your managerial legitimacy in strategic exchanges as well as in everyday discussions.
• To better manage tensions and defuse conflicts with tact.
• To lay the lasting foundations for inspiring and respectful relational leadership.
• To foster employee engagement by improving the quality of listening.
What you will discover:
• The human and organizational challenges of aligned communication.
• The direct impact of active and assertive listening on collective performance.
• Common mistakes in tense situations and how to avoid common pitfalls.
Who is this module for? ?
This module is aimed at all managers and team leaders wishing to strengthen their interpersonal skills, improve their impact, and strengthen their managerial effectiveness.
This module can be taken independently or integrated into the complete “Active Listening and Assertiveness Techniques” course, from our Human Resources & Talent collection.
