Typology of conflicts
This e-learning course "Typology of conflicts" will help you to better master this topic in a professional context.
The aim of this course is to help you understand the function of conflicts in business.
The examples, scenarios and case studies are designed to be easily transposable into different professional contexts and types of organizations.
Prerequisites
No specific prerequisites are required to follow this course.
Target Audience
Managers, HR managers and employees concerned with the topic of "Typology of conflicts".
Content
The course is structured into several complementary modules, combining theoretical input, practical exercises and interactive activities to facilitate the appropriation of concepts.
Training path
Understanding conflicts in team managementModule 1 of the course "Typology of Conflicts" (Leadership & Management)Why is this module essential?Conflicts in the workplace are inevitable... but their management often…Module 1 of the course "Typology of Conflicts" (Leadership & Management)
Why is this module essential?
Conflicts in the workplace are inevitable... but their management often determines team performance, the quality of interpersonal relationships, and, more broadly, the health of the organization.
This module offers a clear, concrete, and structured entry point for anyone faced with situations of tension, friction, or confrontation.
Whether you are:
- A manager seeking impact and harmony
- A professional or occasional mediator
- A consultant or coach wishing to enhance their support expertise
You will discover:
- The true hidden costs of conflicts in your organization
- The central role of leadership in their prevention and management
- Why identifying conflicts is the first step towards resolution
This module can be taken independently to better understand conflict dynamics in the workplace or integrated into the complete course “Typology of Conflicts” to master all facets of conflict situations in a logic of leadership and collective performance.
With this module, you initiate a real change in posture: from a reactive and emotional approach to a strategic, proactive, and structured vision of conflicts.
Conflict management techniques in the workplaceIndependent module or integrated into the "Leadership & Management" programEnhance your professional skills with immediately applicable conflict management techniques. This expert module allows you…Independent module or integrated into the "Leadership & Management" program
Enhance your professional skills with immediately applicable conflict management techniques. This expert module allows you to take action using simple, effective, and directly operational methods. Designed for managers, mediators, and consultants, it provides concrete answers to daily challenges related to interpersonal tensions in the workplace.
✔ Are you facing tensions in your team?
✔ Do you need to defuse a delicate situation without causing damage?
✔ Are you looking for a framework to better understand conflict dynamics?
This module is for you.
What you will gain from this module:
- Interactive scenarios to practice intervening in real-time
- Structured methods endorsed by field experts
- A selection of common mistakes to absolutely avoid
- Practical tools to identify, understand, and defuse all types of conflicts
- A clear and operational approach, regardless of your sector
Followed alone or as part of the "Leadership & Management" program, this module will provide you with the essential keys to transform every conflict into an opportunity for collective improvement.
Managing conflicts at work: essential practices and strategiesHow to spot, understand, and analyze professional conflicts to better defuse them?Conflicts are an integral part of professional life. They can lead to transformation...…How to spot, understand, and analyze professional conflicts to better defuse them?
Conflicts are an integral part of professional life. They can lead to transformation... or cause destructive deadlocks. It all depends on your ability to interpret them as they arise.
In this engaging and structured module, you will learn to:
• Identify the major types of conflicts: conflicts of interest, power struggles, value conflicts, relational, cognitive, etc.
• Understand the mechanisms behind tensions: emotional reactions, implicit stakes, differences in perception...
• Master the fundamentals to accurately diagnose a conflict.
• Position yourself more effectively according to the type of conflict encountered.
This module provides a solid foundation for anyone tasked with managing tensions within an organization. It is ideal for:
- Managers who wish to sustainably ease workplace relationships.
- Mediators and consultants eager to make a fine diagnosis.
- Leadership professionals who want to develop more collaborative work environments.
To be followed independently or as part of the complete course dedicated to the theme of "Leadership & Management", this educational content will allow you to lay the right groundwork to act with clarity and impact in any conflict situation.
Managing conflicts: practices and choices in the workplaceHow to make the right decisions in the face of varied conflicts?Whether you are a manager, mediator, or consultant, the ability to recognize types…How to make the right decisions in the face of varied conflicts?
Whether you are a manager, mediator, or consultant, the ability to recognize types of conflicts and adapt your intervention practices is now a key skill. This module offers you the opportunity to take action through an applied deepening of conflict typologies.
Designed to be taken alone or as module 4 of the complete Leadership & Management course – Typology of Conflicts, it is aimed at those who want to refine their understanding of conflict situations and gain relational agility.
On the agenda:
- Three realistic professional scenarios to analyze
- Intervention choices to make based on the profiles of the actors, their intentions, and the severity level of the conflict
- Operational advice to understand the levers for adapting your practices
- A final synthetic quiz to validate your knowledge and professional reflexes
This module allows you to:
- Enhance your situational intelligence in the face of conflicts
- Improve your discernment in urgency or complexity
- Experiment with different postures and take a step back
- Consolidate your key skills with a focus on action and effective resolution
Thanks to this module, you will know how to answer the following question:
How to recognize a conflict to act with accuracy and relevance?
Master quiz - Typology of ConflictsDo you think you know everything about the typology of conflicts in the workplace? This module challenges you in a fun and stimulating format!…Do you think you know everything about the typology of conflicts in the workplace? This module challenges you in a fun and stimulating format! Through an immersive quiz inspired by tiered game shows, test and reinforce your knowledge while having fun.
This module can be taken independently or integrated into our off-the-shelf e-learning path: "Leadership & Management", a comprehensive program that immerses you in the key issues of managerial posture.
An innovative 100% engaging format:
- ✔️ 15 progressive questions on the typology of conflicts
- ✔️ 3 levels of difficulty to overcome (Initiation – Mastery – Expertise)
- ✔️ 3 lifelines in case of doubt:
- Change question
- Eliminate two wrong answers
- Consult an expert hint
🔍 This module allows you to move from a simple understanding of types of conflicts to their concrete application in your professional environment. The tone is playful, the format is short and rhythmic, and the impact is profound.
Perfect for:
- Validating your knowledge before a certification
- Reviewing engagingly after a training course
- Consolidating your mediation, coaching, or management skills
Educational bonus: This quiz covers the key elements discussed throughout the "Typology of Conflicts" course, including the classification of conflicts, their severity levels, and the associated action levers.
Grand Quiz - Typologie des conflitsVous pensez tout connaître sur la typologie des conflits en milieu professionnel ? Ce module vous met au défi dans un format ludique et…Vous pensez tout connaître sur la typologie des conflits en milieu professionnel ? Ce module vous met au défi dans un format ludique et stimulant ! À travers un quiz immersif inspiré des jeux télévisés à paliers, testez et renforcez vos connaissances tout en vous amusant.
Ce module peut être suivi de manière autonome ou bien intégré dans notre parcours e-learning sur étagère : "Leadership & Management", un programme complet qui vous plonge dans les enjeux clés de la posture managériale.
Un format innovant 100 % engageant :
- ✔️ 15 questions progressives sur la typologie des conflits
- ✔️ 3 paliers de difficulté à franchir (Initiation – Maîtrise – Expertise)
- ✔️ 3 jokers en cas de doute :
- Changer de question
- Supprimer deux mauvaises réponses
- Consulter un indice expert
🔍 Ce module permet de passer d’une simple compréhension des types de conflits à leur application concrète dans votre environnement professionnel. Le ton est ludique, le format est court et rythmé, l’impact est profond.
Parfait pour :
- Valider vos acquis avant une certification
- Réviser de manière engageante après un parcours de formation
- Consolider vos compétences de médiation, coaching ou management
Bonus pédagogique : Ce quiz reprend les éléments clés abordés tout au long du parcours "Typologie des conflits", y compris la classification des conflits, leur niveau de gravité, ainsi que les leviers d’action associés.