The Pillars of Customer Success
Can you imagine building a clear, structured customer success plan aligned with your customers, without starting from scratch each time? This module is for you.
Integrated into the “Customer Service & Customer Success", this module can also be followed independently by any professional wishing to strengthen their key skills in Customer Success Management.
In this module:
You will discover the essential fundamentals for building an effective and operational customer success plan:
- The key elements of a successful customer success plan: objectives, KPIs, milestones, responsibilities
- The typical structure of a Customer Success Plan used by industry leaders
- Concrete and proven models to guide you: V2MOM, OKRs, Success Milestones
- Directly applicable advice to ensure alignment between customer objectives and product value
Why is this module strategic?
Because a well-designed success plan is the cornerstone of a lasting and proactive customer relationship. It allows you to:
- Promote adoption and loyalty
- Reduce the risk of churn
- Create a common framework between all stakeholders
Ideal for:
- Customer Success Managers
- Customer Onboarding Specialists
- Support or Customer Relations Managers wishing to structure their processes
This module gives you a clear, professional and duplicable framework to transform your customer support processes into growth levers.
