The Keys to Verbal Communication
Standalone e-learning module or integrated into the “Leadership & Management” course
Master the fundamentals of effective verbal communication to strengthen your impact in all your professional interactions. This module is aimed at mediators, managers, customer relations professionals, and anyone wishing to clarify their message, avoid misunderstandings, and establish a constructive exchange through better controlled speech.
Why take this module?
Because in a tense or demanding professional context, the right words at the right time make all the difference. Misinterpretation or clumsy wording can hinder collaboration, cause conflicts, or disrupt the understanding of a message.
What you will learn:
• The key mechanisms of interpersonal communication
• The message transmission pattern and its breaking points
• The impact of tone, words, and intention in your exchanges
• The pillars of active listening and nonviolent communication
• Fundamentals directly applicable to everyday life to strengthen your leadership
This module can be taken independently, but also integrates seamlessly into the complete “Leadership & Management” course, for a progressive, targeted, and transversal skills development.