The Impact of Words in Leadership
The power of words lies not only in what you say, but in how you say it.
In this essential module, discover how your verbal communication directly influences the quality of exchanges in mediation or client relations situations. Too often underestimated, mastery of verbal language is nevertheless one of the major levers of modern leadership.
What this module will bring you:
- A keen awareness of the impact of words and tone in sensitive contexts;
- Concrete examples of effective formulations to strengthen clarity, trust, and cooperation;
- A better understanding of the challenges of verbal communication adapted to relational leadership;
- Key reflexes to defuse tension and establish a constructive climate.
Designed for mediators and customer relations professionals, this module can be completed independently or integrated into a more comprehensive course:
➡ the “Leadership & Management”, dedicated to the development of relational and managerial skills in a changing world.
Why take this module?
Because a poorly chosen word can ruin a relationship… conversely, the right word, at the right time, can create support, restore a situation and naturally assert your leadership position.
Target audience:
✔ Corporate mediators
✔ Customer relations professionals
✔ Managers wishing to strengthen their communication impact
✔ Leaders faced with managing tensions
