The Essentials of Conflict at Work
How to identify, understand, and analyze professional conflicts to better defuse them?
Conflicts are an integral part of professional life. They can bring transformation… or cause destructive impasses. It all depends on your ability to interpret them as soon as they appear.
In this captivating and structuring module, you will learn to:
• Identify the main types of conflicts: conflicts of interest, power, values, relational, cognitive, etc.
• Understand the mechanisms behind tensions: emotional reactions, implicit issues, differences in perception, etc.
• Master the fundamentals for accurately diagnosing a conflict.
• Position yourself more effectively depending on the type of conflict encountered.
This module provides a solid foundation for anyone who has to manage tensions within an organization. It is ideal for:
– Managers who want to permanently calm workplace relationships.
– Mediators and consultants who want to make a detailed diagnosis.
– Leadership professionals who want to develop more collaborative work environments.
To be followed independently or as part of the complete course dedicated to the theme “Leadership & Management”, this educational content will allow you to lay the right foundations to act with lucidity and impact in the face of any conflict situation.
