Techniques for building customer loyalty
Standalone module or integrated into the “Customer Service & Customer Success” journey
Transform every customer interaction into a loyalty opportunity.
Preventing churn cannot be improvised: it must be anticipated methodically. This 100% operational module provides you with concrete and actionable levers to recognize weak signals of disengagement and implement personalized retention actions.
Monitored alone or within the complete “Customer Service & Customer Success” journey. Customer Success», this module is aimed at all Customer Success professionals wishing to develop a proactive, lasting and effective customer relationship.
What you will learn:
• Proven techniques to keep your customers active and engaged
• Best practices to detect signs of disengagement before it is too late
• How to adapt your posture and actions according to customer profiles
• High value-added actions to implement during critical contact points
• Common mistakes to avoid that harm loyalty
Thanks to interactive scenarios, you will be immersed in the daily life of a Customer Success Manager, faced with a customer in the disengagement phase. A concrete and immersive way to learn how to act at the right time, with the right tools.
