Taking Action Against Incivility
React effectively, legally, and professionally to incivility
How can you rely on a rigorous legal framework to respond to incivility in a professional context while maintaining legal and relational security? This module gives you the keys to intervening appropriately in the face of inappropriate behavior, before it escalates into offenses. Based on realistic and interactive situations, it allows you to consolidate your practices and act in a balanced manner between prevention, mediation, and action in accordance with the law.
This module is part of the “Compliance, Risk & Quality” certification program. dedicated to legal, compliance, and mediation professionals, but can also be followed independently for a targeted focus on managing incivility.
Who is this module for?
• In-house lawyers and legal advisors
• Compliance officers
• Certified mediators and HR prevention officers
What you will acquire:
• Clear legal benchmarks to distinguish incivility, misconduct, and offense
• Proven intervention techniques, aligned with regulatory obligations
• Interactive concrete cases to practice recognizing, qualifying, and dealing with incivility
• Feedback and common mistakes to avoid, from the field
• A final quiz to validate your analytical and reaction skills
At the end of this module, you will be able to secure your practices in the management of incivility, by intervening with discernment, efficiency and within the limits of the law.
