Supplier Dispute Management

Training path

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  Understanding disputes in project management

  VTS15 minutes+

  Managing a supplier dispute is not just a simple confrontation over an invoice: it is an essential strategic lever to preserve profitability, legal compliance,…

  Managing a supplier dispute is not just a simple confrontation over an invoice: it is an essential strategic lever to preserve profitability, legal compliance, and the quality of inter-company relationships.

  This module allows you to:

  • Fully understand the risks and consequences of a poorly managed dispute
  • Understand the financial, legal, and organizational stakes behind each disagreement
  • Identify the benefits of proactive and structured management of supplier conflicts

  Who is this module for?

  Purchasing managers, purchasing lawyers, or any professional involved in supplier relationships.

  Follow it alone or as part of a complete course!

  This module can be taken individually for targeted skill enhancement, or integrated into the overall e-learning path “Finance, Management Control & Purchasing”. It then serves as the first step in a gradual journey towards controlled resolution of supplier disputes.

  Why take this module?

  ✔ Do you anticipate supplier conflicts in your activities?

  ✔ Are you looking for a clear method to defend your interests while maintaining sustainable collaboration?

  ✔ Do you want to reduce the economic and legal impacts of disagreements?

  Then this module is your essential starting point for building a culture of proactive dispute management.

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  Legal framework and essential business processes

  VTS25 minutes+

  Master the legal basics to better manage supplier disputesAre you a purchasing manager or a purchasing lawyer? Are you regularly faced with contractual disagreements…

  Master the legal basics to better manage supplier disputes

  Are you a purchasing manager or a purchasing lawyer? Are you regularly faced with contractual disagreements or gray areas in your supplier relationships? This module is designed to provide you with the essential guidelines to calmly analyze any contentious situation and identify the levers of action while respecting the legal framework.

  📌 What you will discover in this module:

  • The essential contractual clauses to master to prevent disputes
  • The different types of disagreements frequently encountered with suppliers
  • The mutual obligations and responsibilities in purchasing contracts
  • The procedures to initiate in case of a dispute and the options for amicable resolution
  • Keys to assess your negotiation margins legally

  This module can be taken alone to strengthen your legal skills applied to purchasing, or integrated into the complete program "Finance, Management Control & Purchasing" for enhanced and immediately applicable global competence in the field.

  Are you looking for a concrete solution to:

  • How to interpret a contentious clause?
  • What are my rights and obligations towards a failing supplier?
  • How to structure an effective legal response in case of disagreement?

  This module is your anchor point.

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  Amicable dispute resolution techniques for managing customer conflicts

  VTS15 minutes+

  E-learning module applicable individually or integrated into the "Finance, Management Control & Purchasing" pathwayAre you a Purchasing Manager or Purchasing Lawyer? Are you facing…

  E-learning module applicable individually or integrated into the "Finance, Management Control & Purchasing" pathway

  Are you a Purchasing Manager or Purchasing Lawyer? Are you facing a supplier disagreement over an invoice or the execution of a contract? This module provides you with concrete levers to manage a dispute without resorting to litigation.

  Designed as a practical and immediately usable tool, this module immerses you in the real world of sensitive negotiations with your suppliers, through:

  • Realistic interactive scenarios to train you to ask the right questions.
  • Effective communication techniques to defuse tensions.
  • A solid methodological framework to structure an amicable resolution approach.
  • Expert feedback to avoid the most common pitfalls.
  • Directly applicable tools to transform a conflict into an opportunity for strengthened partnership.

  You can follow this module independently, or integrate it into the complete pathway on "Managing a supplier dispute", within the overall theme of Finance, Management Control & Purchasing.

  With key amicable resolution techniques, become a solution actor, not a conflict one.

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  Real-world dispute resolution practices

  VTS20 minutes+

  Learn to effectively manage supplier disagreements through real and interactive scenarios. This immersive module allows you to concretely deploy your dispute resolution skills.What you…

  Learn to effectively manage supplier disagreements through real and interactive scenarios. This immersive module allows you to concretely deploy your dispute resolution skills.

  What you will experience:

  • 3 scripted practical cases, directly inspired by common situations in business
  • Multiple choices that influence the outcome of the dispute
  • Personalized feedback for each decision made
  • A mega final quiz to consolidate all concepts
  • A guided summary by a coach to analyze and anchor your learnings

  Why take this module?

  You are a purchasing manager or purchasing lawyer and you regularly need to negotiate, arbitrate, or secure contractual relationships. This module allows you to train independently to identify friction points, formulate balanced compromises, and lead a discussion towards a win-win amicable outcome.

  ✅ To be followed alone for effective training

  ✅ Or within the complete program "Finance, Management Control & Purchasing" for overall skill enhancement

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  Master quiz - Managing a Supplier Dispute

  VTS15 minutes+

  Interactive quiz module - Can be taken independently or integrated into our overall path “Finance, Management Control & Purchasing”Immerse yourself in an engaging experience…

  Interactive quiz module - Can be taken independently or integrated into our overall path “Finance, Management Control & Purchasing”

  Immerse yourself in an engaging experience designed like a suspenseful game show to test your knowledge of managing supplier disputes, a key issue for purchasing managers and corporate lawyers.

  Module Concept:

  You must answer 15 strategic questions of increasing difficulty on the themes of Finance, Management Control, and Purchasing.

  The goal: reach the last question to win… and test your professional mastery!

  3 secured checkpoints allow you to validate your progress step by step:

  • Question 5

  • Question 10

  • Question 15

  3 lifelines are available to maximize your chances:

  • 50/50: two wrong answers are removed

  • Call an expert: receive a hint

  • Audience poll: discover the trend of correct answers

  This module is ideal for reviewing your knowledge, showcasing your professional expertise, and improving your skills in managing disagreements with a supplier, all while having fun.

  You can take this module alone or integrate it into a structured path consisting of 6 complementary modules, including case studies, best practices, and a training simulator around a billing disagreement.

  This module allows you to:

  • Strengthen your ability to manage a supplier disagreement

  • Validate your knowledge of legal and financial fundamentals

  • Identify effective levers for amicable resolution

  • Deepen best practices in a purchasing context

  • Test your knowledge by simulating real cases

  Target audience: Purchasing Manager, Purchasing Lawyer, Management Controller, Financial Manager

  Estimated duration: 20 minutes

  Module type: Gamified interactive quiz