Shuttle mediation: maintaining dialogue

Training path

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  Shuttle mediation: understanding the crucial issues of the practice

  VTS15 minutes+

  How to maintain dialogue when face-to-face communication is impossible?In the most sensitive conflicts, direct communication is often broken. This is where shuttle mediation comes…

  How to maintain dialogue when face-to-face communication is impossible?

  In the most sensitive conflicts, direct communication is often broken. This is where shuttle mediation comes in, a powerful yet demanding method that relies on your ability to faithfully convey each party's message while preserving an atmosphere of trust and listening.

  This module helps you understand why this form of mediation is decisive in contexts of extreme tension and how it can radically influence the outcome of a conflict.

  What you will explore in this module:

  • The human stakes: understanding the emotional dynamics at play
  • The relational risks: discerning the mediator's role in de-escalation
  • The strategic dimensions: maintaining an indirect but productive dialogue
  • The concrete impact: how good shuttle mediation can unlock a deadlock

  An independent module or to be integrated into a broader course

  You can take this module independently or combine it with the complete course “Leadership & Management” for a more systemic approach to conflict resolution.

  This module is particularly aimed at:

  • Mediators working in complex conflict environments
  • Crisis management professionals
  • HR managers involved in interpersonal conflict management
  • Anyone needing to represent or convey sensitive speech
• 

  Effective mediation in the context of business commutes

  VTS25 minutes+

  How to ensure constructive dialogue in situations of intense conflict?Are you acting as a mediator in tense and emotionally charged contexts? This module provides…

  How to ensure constructive dialogue in situations of intense conflict?

  Are you acting as a mediator in tense and emotionally charged contexts? This module provides you with the essential keys to mastering shuttle mediation, this strategic approach that allows you to maintain a link between parties in deep disagreement without bringing them together immediately.

  Whether you are looking to structure your first meetings or to strengthen your skills in managing complex conflicts, this module will provide you with a solid foundation from which to develop effective practices that respect the mediator's posture.

  In this module, you will learn to:

  • Identify the fundamental principles of shuttle mediation

  • Understand the ethical framework that governs this process

  • Grasp the psychological mechanisms underlying prolonged conflicts

  • Establish the structuring markers of effective mediation between separated parties

  This module can be taken independently to develop a key skill in mediation, but it also gains its full power when integrated into the Leadership & Management pathway – Maintaining Dialogue in Conflict Contexts, designed for professionals facing the most sensitive relational situations.

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  Mediation techniques for shuttle management

  VTS15 minutes+

  Develop your skills in managing complex conflicts with proven mediation techniques.In a context of high tension, maintaining a constructive dialogue between two separated parties…

  Develop your skills in managing complex conflicts with proven mediation techniques.

  In a context of high tension, maintaining a constructive dialogue between two separated parties may seem impossible. And yet, with the right relational levers and a precise methodology, it becomes possible to move discussions forward without ever breaking the connection.

  This module gives you access to the essential techniques of shuttle mediation, an indispensable approach for any mediator called upon to manage highly conflictual situations, particularly in the context of interventions where the parties cannot or do not want to meet directly.

  ➡️ What to expect?

  • An exploration of the leading shuttle mediation methods used by certified professionals;
  • Practical cases and an interactive role-playing exercise to solidify your mediation reflexes;
  • A selection of common mistakes to avoid;
  • A final quiz to validate and consolidate your learning.

  🔎 This module can be taken independently, à la carte, or integrated into the "Leadership & "Management" module, to strengthen your ability to manage conflicts, defuse tensions, and maintain smooth communication regardless of the level of escalation. This module is for you if you are looking to: improve your approach and mediation techniques in sensitive situations; find a concrete, rapid solution grounded in real-world experience; and gain pragmatic expertise with very high operational value.

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  Adapting mediation to clients' complex situations

  VTS20 minutes+

  A specialized module for mediators in sensitive contextsCan be taken independently or integrated into the complete "Leadership & Management" pathwayHow to maintain a constructive…

  A specialized module for mediators in sensitive contexts

  Can be taken independently or integrated into the complete "Leadership & Management" pathway

  How to maintain a constructive dialogue when tensions are at their peak and the parties refuse to speak directly to each other? This module offers you a concrete immersion in shuttle mediation, an essential approach for managing conflicts in situations of communication breakdown.

  Through three interactive scenarios, you will be confronted with complex contexts (professional rivalries, deep interpersonal conflicts, strategic disagreements in business) in order to:

  • Explore suitable postures for alternating mediation;
  • Test your active listening skills in the face of opposing and emotionally charged parties;
  • Experience the art of reformulating and conveying critical statements in a neutral and constructive manner;
  • Develop your discernment to preserve the framework and progression of the dialogue.

  This module also includes a final validation quiz, a true tool for consolidating your learning.

  Whether you are an experienced mediator or in training, this course will help you to:

  • Deepen your techniques for high emotional charge environments;
  • Understand the levers to maintain effective indirect communication;
  • Strengthen your professional posture in cases where no direct meeting is possible.

  Who is this module for?

  For mediators working in highly conflictual contexts, managers facing relational blockages, and anyone responsible for preserving dialogue in tense situations.

  Make every silence a step towards resolution.

  This module is part of the e-learning pathway "Leadership & Management", but can also be taken independently, according to your specific professional needs.

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  Master quiz - Shuttle Mediation: Maintaining Dialogue

  VTS15 minutes+

  Module 6 of the "Leadership & Management" course – or available independentlyDo you think you know everything about shuttle mediation? Put your skills to…

  Module 6 of the "Leadership & Management" course – or available independently

  Do you think you know everything about shuttle mediation? Put your skills to the test in a grand interactive quiz inspired by major game shows, with a structure of 15 progressive questions. This 100% fun module can be taken independently or as the final step of a complete e-learning course on "Leadership & Management," focusing on the specialized theme of shuttle mediation in a highly conflictual context.

  A stimulating game concept with high educational potential:

  In this module, you are the mediator facing a challenge: successfully answer the 15 questions without losing the thread of the dialogue!

  • 3 levels of progression (questions 5, 10, and 15) secure you so you never lose everything
  • 3 strategic jokers to help you when a deadlock approaches:
  • Change the question
  • Eliminate two wrong answers
  • Ask for a hint
  • A mental simulation that prepares you for the stress of real mediation while consolidating your key knowledge of the subject

  Who is this module for?

  • Professionals in mediation facing high-tension situations
  • Managers and leaders wishing to integrate mediation skills into their approach
  • Learners who have completed training on shuttle mediation and wish to test and revise dynamically

  To be used alone or in a broader course.

  This quiz can be a final revision tool after the five previous modules:

  • Understanding the stakes
  • Assimilating the fundamentals
  • Learning best practices
  • Adapting to different contexts
  • Practicing through an immersive simulator

  Transform your knowledge into professional reflexes through an original, proven, and decidedly engaging educational method.