Shuttle Mediation: Crucial Issues
How to maintain dialogue when face-to-face communication is impossible?
In the most sensitive conflicts, direct communication often breaks down. This is where shuttle mediation comes in, a powerful but demanding method that relies on your ability to faithfully convey each party’s message, while maintaining a climate of trust and listening.
This module helps you understand why this form of mediation is crucial in contexts of extreme tension and how it can radically influence the outcome of a conflict.
What you will explore in this module:
- Human issues: understanding the emotional dynamics at work
- Relational risks: discerning the mediator’s role in de-escalation
- Strategic dimensions: maintaining an indirect but productive dialogue
- Concrete impact: how good shuttle mediation can break an impasse
A stand-alone module or to be integrated into a larger course
You can take this module independently or combine it with the complete “Leadership & Management” for a more systemic approach to conflict resolution.
This module is particularly aimed at:
- Mediators working in complex conflict environments
- Crisis management professionals
- HR managers involved in interpersonal conflict management
- Anyone who has to represent or relay sensitive messages
