Renew Without Losing the Customer
Is your customer’s contract coming to an end? What if this was the perfect opportunity to strengthen the relationship, create new business opportunities, and build lasting loyalty?
This e-learning module gives you the keys to making contract renewal an essential strategic lever.
✔ Available as a standalone module or integrated into the complete “Sales & Business Development”, this ultra-operational content emphasizes proactivity, the business and relational challenges of an often underexploited moment.
In this stimulating and structured module, you will learn to:
- Identify the business development opportunities offered by the renewal phase
- Evaluate and strengthen customer satisfaction to prevent departures to the competition
- Understand the silent risks associated with passive end-of-contract management
- Conduct a high-value conversation to transform an administrative deadline into a strategic loyalty-building moment
- Clarify expectations, probe irritants, propose relevant adjustments: an art that can be learned, and that is worth it.
Why take this module?
- Because 80% of recurring revenue depends on effective management of renewals
- Because a customer who leaves costs between 5 and 7 times more to replace than one who retains them
- Because at the end of the contract, the slightest clumsiness or lack of anticipation can lead to an immediate loss
This module is for you if you are:
• Loyalty Manager, Account Manager, Customer Success Manager, B2B Sales Representative
• In charge of recurring portfolios, subscriptions or contractual services
Gain impact and secure your renewals, with method and finesse.
