Effectively Follow Up on an Unpaid Debt
How can you follow up on a late payment from a customer without damaging the relationship? If you’re asking yourself this question, this module is for you.
This e-learning module gives you the keys to following up on an unpaid debt professionally, without damaging the business relationship. Because a simple late payment can, if poorly managed, become a breaking point or impact the company’s cash flow, it is essential to adopt an empathetic, structured and committed approach.
✔ Through this module, you will understand:
- Why proactive management of late payments is essential
- How to maintain customer trust while being firm
- Mistakes to avoid in initial exchanges
- What your posture says about your company
✅ This module can be taken on its own, as a quick and immediately applicable operational training course,
OR integrated into our complete “Customer Service & Customer Success”, to strengthen your skills in customer relationship management, loyalty, and financial performance.
Who is it for?
- Customer Success teams wishing to maintain a healthy customer relationship despite difficulties
- Credit Managers seeking relational and firm but non-confrontational methods
At the end of this training, you will know how to follow up on an unpaid debtwith impact, courtesy, and efficiency, by asking the right questions at the right times.
