Real-life scenarios and adaptations
Put your skills to the test in critical incident scenarios
In this immersive module, you are immersed in three realistic production incident scenarios. Each situation puts your operational and strategic thinking to the test, with a clear objective: making the right decisions in real time to restore service, while effectively managing communication.
Why is this module essential?
Because incident management cannot be theoretical: it must be experienced, practiced, and adapted to a variety of cases. This module is designed to:
- Reinforce your knowledge through action, using the knowledge previously covered in the IT & Digital Transformation
- Test your reflexes in the face of unforeseen events specific to various contexts (security incident, application crash, network outage, etc.)
- Train yourself to adapt your decisions according to each person’s role, the nature of the incident, and business priorities
- Debrief your choices with a virtual coach, who provides you with concise and explicit feedback
- Evaluate your progress in a summary quiz, to anchor best practices
Can be followed independently or as part of the complete course on “Managing a Production Incident,” integrated into the IT & Digital Transformation theme. An ideal solution for IT teams and Incident Managers wishing to increase their decision-making impact in critical situations.
