Practical exercises in emotional management
This e-learning course "Practical exercises in emotional management" will help you to better master this topic in a professional context.
This course aims to help you understand the role and impact of emotions at work.
The examples, scenarios and case studies are designed to be easily transposable into different professional contexts and types of organizations.
Prerequisites
No specific prerequisites are required to follow this course.
Target Audience
Managers, HR managers and employees concerned with the topic of "Practical exercises in emotional management".
Content
The course is structured into several complementary modules, combining theoretical input, practical exercises and interactive activities to facilitate the appropriation of concepts.
Training path
Managing your emotions to improve performance at workA key module to regain control, even under pressure.Do you ever feel overwhelmed by your emotions in front of a demanding client or during…A key module to regain control, even under pressure.
Do you ever feel overwhelmed by your emotions in front of a demanding client or during a tense situation? You are not alone. In customer relations jobs, good emotional management is not a luxury but a strategic professional skill.
This module helps you understand:
• Why your emotions influence your decisions and professional behaviors
• How they can impact both your effectiveness and customer satisfaction
• How emotional regulation becomes a key skill in the daily lives of teams and managers
✅ Ideal for customer service teams, managers, or anyone interacting with the public, this module can be taken independently or integrated into our comprehensive “Human Resources & Talent” program dedicated to emotional management applied to the professional context.
Through a didactic format combining concrete cases, psychological insights, and reflection, you will initiate a true awareness: the power you have over your emotional reactions and the value this can bring to your professional relationships.
At the end of this module, you will know:
• Identify the risks of poor emotional management
• Understand the emotional mechanisms at play at work
• Create the foundation for calmer communication, even under tension
Recommended for:
• Operational teams and customer service managers
• HR trainers wishing to enrich their soft skills offerings
• Any company looking to improve its relational quality and avoid internal or external conflicts
Emotional regulation techniques in the workplaceAre you often faced with emotionally intense situations in your professional life? Do you want to understand, channel, and transform your emotions to better…Are you often faced with emotionally intense situations in your professional life? Do you want to understand, channel, and transform your emotions to better interact with your colleagues, clients, or collaborators? This module is for you.
Keys to Emotional Regulation is an essential module that allows you to develop a solid foundation in emotional management, particularly for high-pressure relational environments, such as customer service or managerial roles.
✨ Accessible independently or as part of the e-learning path “Human Resources & Talent,” this module provides you with clear and immediately usable guidelines, particularly drawn from emotional intelligence applied to work.
In this module, you will:
- Explore the neurological and psychological mechanisms of emotions
- Discover the model of the 5 basic emotions, applied to the professional world
- Understand how the brain reacts emotionally in stressful situations
- Identify the levers to channel your emotions with discernment
- Develop the fundamentals of emotional intelligence, to better interact on a daily basis
As emotional pressure has become a real challenge for field teams and managers, this training represents an operational key to evolve your practices, gain perspective, and strengthen your professional presence.
➡️ An impactful module, immediately applicable, that activates lasting awareness.
Mastering emotional techniques for customer relationsA practical module to develop your emotional regulation in real-life situationsConfidently manage tense situations with concrete and immediately applicable techniques.This e-learning module, designed for…A practical module to develop your emotional regulation in real-life situations
Confidently manage tense situations with concrete and immediately applicable techniques.
This e-learning module, designed for Customer Service teams and managers, helps you move from theory to action.
Through interactive case studies and proven emotional management tools, you will learn to maintain your calm and effectiveness even in moments of intense stress.✔ Are you dealing with dissatisfied customers?
✔ Does your team struggle to cope under pressure?
✔ Are you looking for simple methods to regulate your emotions in the moment?
This module is for you.
What you will discover:
- Key emotional techniques from neuroscience and positive psychology
- Practical advice for staying in control during difficult interactions
- Guided exercises to strengthen your approach to emotional stress
- Realistic scenarios inspired by everyday customer service
- Mistakes to absolutely avoid so as not to fuel tensions
Flexible use:
This module can be taken independently as a quick solution to an operational need or integrated into our comprehensive "Human Resources & Talent" program, dedicated to developing soft skills and emotional performance in the workplace.
A concrete, engaging, and useful experience from the very first use.
Managing your emotions in stressful work situations
Master quiz - Practical Exercises in Emotional ManagementDive into a fun, addictive, and highly educational quiz inspired by cult TV shows, where the tension rises with each question… until victory!This unique…Dive into a fun, addictive, and highly educational quiz inspired by cult TV shows, where the tension rises with each question… until victory!
This unique module offers you a mega immersive quiz on the theme of “Human Resources & Talent,” with a particular focus on emotional management in professional situations. Take on the challenge alone or integrate this interactive quiz into the complete course dedicated to modern HR practices.
A serious multiple-choice game, fast-paced, stimulating… and strategic:
- 15 questions of increasing difficulty on managing emotions in an HR context
- 3 levels of progression that secure your knowledge (questions 5, 10, and 15)
- 3 tactical jokers to help you overcome obstacles:
- The 50/50: two wrong answers are eliminated
- The expert's opinion: access a contextualized hint
- The rewind: replay a failed question
For whom?
- Customer service teams, often on the emotional front line
- Managers, faced with high-pressure situations daily
- All professionals seeking emotional mastery in their interactions
How to use it?
- Independently, for revision or personal challenge
- As a complement to the complete course “Human Resources & Talent,” to reinforce the learning from the first 5 modules
Why does it work?
- 💡 A proven game mechanic that creates cognitive engagement
- 🎯 Content focused on real emotional challenges in the workplace
- 🔄 Optimized memorization through repetition + emotional intensity
This module is designed to anchor key emotional reflexes and provide a fun final stretch, perfect for concluding or testing one's knowledge on managing emotions at work.