Measure, understand and act with NPS: the essential course to boost the customer experience
A true benchmark in customer satisfaction assessment, this e-learning training course immerses you in the heart of the Net Promoter Score (NPS) – much more than just a number, a real performance lever for Customer Success teams.
Designed specifically for Customer Experience Managers, this 1.5-hour module will help you:
- Structure your approach to customer satisfaction, linking it to business objectives
- Master the fundamentals of NPS: calculation, interpretation, limits
- Use customer feedback to create value, build loyalty and trigger concrete corrective actions
- Adapt your practice according to customer profiles and business contexts
- Conduct a post-NPS qualitative follow-up interview to collect Actionable insights
- Test your knowledge with a realistic interview simulator and a final mega quiz
At the crossroads of marketing, customer relations, and qualitative analysis, this operational training will allow you to professionalize your approach to customer satisfaction and make NPS a powerful strategic and operational management tool.
Discover in the program:
• Module 1 – Why measure customer satisfaction?
• Module 2 – Understanding NPS: definitions, method, and pitfalls to avoid
• Module 3 – Best practices for evaluating and analyzing NPS
• Module 4 – How to adapt your approach according to customer or team typologies
• Module 5 – NPS follow-up interview simulator
• Module 6 – Final quiz to certify acquired knowledge
A field-based, strategic, and qualitative approach to harness the full potential of NPS in Customer experience. Jargon-free, 100% actionable.
