Mechanisms of conflict escalation
This e-learning course "Mechanisms of conflict escalation" will help you to better master this topic in a professional context.
The aim of this course is to help you identify the early signs of an emerging conflict.
The examples, scenarios and case studies are designed to be easily transposable into different professional contexts and types of organizations.
Prerequisites
No specific prerequisites are required to follow this course.
Target Audience
Managers, HR managers and employees concerned with the topic of "Mechanisms of conflict escalation".
Content
The course is structured into several complementary modules, combining theoretical input, practical exercises and interactive activities to facilitate the appropriation of concepts.
Training path
Why conflicts escalate in professional teamsModule 1 of the course “Mechanisms of Conflict Escalation” – Theme “Leadership & Management”Why do some conflicts explode when they could have been avoided?…Module 1 of the course “Mechanisms of Conflict Escalation” – Theme “Leadership & Management”
Why do some conflicts explode when they could have been avoided? Why do simple tensions turn into open confrontations, even between well-meaning people?
➡️ This module provides you with the essential keys to understanding the invisible dynamics that fuel conflict escalation. Designed for mediators and conflict management professionals, this introductory module offers a fundamental awareness: before resolving a conflict, one must understand what exacerbates the exchanges.
Through this module, you will:
• Discover the amplification factors of a conflict (even unintentional ones)
• Understand the typical escalation phases in human interactions
• Identify behaviors and weak signals that precede increasing tensions
• Realize the underlying psychological and relational stakes in any conflict
✨ This module can be taken independently to get acquainted with the topic of conflict escalation, or integrated into the complete course “Mechanisms of Conflict Escalation,” which is part of our reference collection in e-learning: “Leadership & Management.”
In short: ideal for anyone who wants to prevent risky situations and adopt a proactive stance in conflict management within organizations.
Understanding climbing techniques in a professional settingAre you managing conflicts? Are you intervening in tense relationships? This module allows you to decipher the mechanisms that fuel conflict escalation, in order…Are you managing conflicts? Are you intervening in tense relationships? This module allows you to decipher the mechanisms that fuel conflict escalation, in order to better prevent or defuse them.
Designed for mediators, facilitators, managers, or leadership professionals, this module can be taken independently, or as an essential building block of the "Leadership & Management" pathway, dedicated to mastering complex relational dynamics.
On the agenda:
- A fine understanding of escalation mechanisms through recognized models such as that of Friedrich Glasl or the conflict spiral
- Identifying emotional triggers and their chain effects
- Relational postures that aggravate or soothe tensions
- An analysis of unconscious psychological behaviors that fuel conflict
Objective: Move from an instinctive reaction to an informed posture in the face of friction.
You will leave with clear and reliable benchmarks, essential for any de-escalation strategy.
This module is for you if you are looking to:
- Understand why a conflict escalates despite your attempts at dialogue
- Identify key moments where action can change the course of the conflict
- Integrate proven models into your daily professional practice
The educational plus: a clear structure, essential theoretical contributions, and illustrative situational exercises, so that each concept makes immediate sense in your field reality.
Defusing conflicts in the workplace: effective practicesTransform your professional tensions into collaboration opportunitiesMastering the right reflexes to de-escalate a budding conflict is an essential strategic skill, whether you are a…Transform your professional tensions into collaboration opportunities
Mastering the right reflexes to de-escalate a budding conflict is an essential strategic skill, whether you are a mediator, manager, or team management professional. This module offers a concentrated set of concrete techniques and operational practices to intervene effectively before the situation escalates.
What you will discover in this module:
- Proven techniques to de-escalate conflict escalations.
- Common mistakes that fuel tensions… and how to avoid them.
- Interactive role-playing to embed the right reflexes.
- A focus on the weak signals that often precede open conflicts.
- Expert advice from the field, immediately applicable.
This module can be taken alone for targeted learning, or integrated into a broader program dedicated to Leadership & Management, to enhance your communication, team management, and tension management skills.
Avoid letting tensions escalate: this module is designed to help you act at the right moment and adopt the appropriate postures to facilitate conflict resolution.
Managing escalation in real-life situations for professionalsMaster the dynamics of conflicts before they spiral out of control.In this immersive and operational module, you are immersed in three realistic, field-inspired scenarios…Master the dynamics of conflicts before they spiral out of control.
In this immersive and operational module, you are immersed in three realistic, field-inspired scenarios where tensions gradually rise. At each stage, your decisions directly influence the evolution of the conflict. This unique simulation leads you to:
- Recognize the early signs of a conflict escalation
- Act appropriately according to the context and the stakeholders
- Effectively interrupt escalation cycles
This module can be taken independently or integrated into the complete training path “Leadership & Management” dedicated to mastering the Mechanisms of Conflict Escalation. Ideal for mediators, managers, or conflict resolution professionals who wish to enhance their emotional responsiveness, neutrality, and clarity in high-pressure situations.
You will learn to:
- Identify the triggers of a conflict from the very first interactions
- Adapt your posture to effectively de-escalate
- Build an intervention strategy according to the level of escalation
Why does this module make a difference?
- A progressive simulation focused on the underlying psychological mechanisms of escalation
- An immediately actionable approach in your professional contexts
- A practice-based pedagogy designed to transform theory into field reflexes
Take on the challenge: will you manage to contain the conflict before it explodes?
Master quiz - Mechanisms of Conflict EscalationDive into the final, stimulating stage of our Leadership & training program Management, or take advantage of this module independently to test your knowledge…Dive into the final, stimulating stage of our Leadership & training program Management, or take advantage of this module independently to test your knowledge on a topic as sensitive as it is recurring: the mechanisms of conflict escalation.
Inspired by the biggest TV game shows, this module invites you to take on the challenge through an interactive quiz with 15 progressive questions, designed to test your mediation reflexes when faced with an escalating conflict.
The concept:
- A series of 15 questions of increasing difficulty, ranging from becoming aware of the subtle causes of a conflict to interrupting escalation dynamics.
- 3 safety levels: at each level reached, you secure your knowledge!
- 3 lifelines to help you if you have any doubts:
- 50/50: two incorrect answers are removed, leaving only two choices.
- Expert support: a "virtual" specialist gives you a hint based on the models seen in the training.
- Second chance: a Wrong answer? You have the right to a second attempt at this question.
Why is this module different?
- Because it's not just a simple quiz: it's a gamified, motivating, and engaging self-assessment tool.
- Because it teaches you as much as it assesses you, by contextualizing each answer with precise educational explanations.
- Because it's aimed directly at mediators, HR professionals, managers, and relationship professionals who want to master conflict escalation processes in a professional environment.
Key takeaway:
- You can take this module on its own to challenge your knowledge and get a fun overview of the topic.
- Or integrate it into the complete "Leadership & Management," where it reinforces your understanding after the first 5 modules (fundamentals, best practices, context, simulator...).
In summary:
✓ A dynamic and engaging format
✓ A structured quiz for lasting retention
✓ A mental exercise for each question
✓ Integrated learning feedback
✓ A useful experience, whether taken individually or as part of the complete course