E-learning training – 1h30
Leadership & Management – Mechanisms of conflict escalation
Target audience: Mediators, HR professionals, managers and conflict management experts
Take control of conflicts before they escalate.
This e-learning course is designed to demystify the subtle but powerful mechanisms that lead to conflict escalation. It is aimed at anyone who wants to identify, defuse, and prevent relationship breakdowns in high-stakes professional contexts.
Through 6 structured modules, discover how a simple disagreement can turn into a confrontation, and how to avoid falling into this trap.
You will learn to:
• Decode the psychological and relational drivers of escalation
• Identify the weak signals of an emerging conflict
• Intervene effectively to curb emotional intensification
• Apply proven regulation techniques
• Adapt your responses according to profiles, contexts, or organizational culture
• Practice managing a realistic situation of rising tension, via an interactive simulator
• Consolidate your knowledge with a stimulating and engaging final mega quiz
A thoughtful course for professionals faced with the human.
✓ Module 1 – Conflicts: Understanding to Better Defuse
Become aware of the invisible logic that fuels tensions. This module helps you lay the foundations for your vigilance.
✓ Module 2 – The Fundamentals of Conflict Escalation
Discover key models (Glasl, Schmid, etc.) to understand the progressive dynamics of conflicts.
✓ Module 3 – Concrete De-Escalation Techniques
Learn to react step by step, using approaches such as active listening, strategic interruptions, or targeted reformulation.
✓ Module 4 – Adapting Your Approach to Contexts
Latent or open conflict? Hierarchical or peer-to-peer relationship? Rigid or insecure personality? Learn to adjust your responses to specific circumstances.
✓ Module 5 – Simulator: Take action in the face of a rising conflict
Progress through a tense situation with a virtual character. At each stage, your decisions influence the outcome of the conflict.
✓ Module 6 – Final Mega Quiz
Test your knowledge, strengthen your reflexes, and anchor your best conflict management practices.
Why take this course?
• To no longer suffer from tensions and better protect your teams
• To develop constructive and calm leadership
• To strengthen your emotional skills in complex contexts
• To prevent the destructive spiral of professional relationships
