Upselling during a support ticket
Dive into a learning experience that’s as fun as it is effective with this mega gamified quiz inspired by the famous TV game shows with progressive levels.
This module can be taken independently or as part of the complete “Customer Service & Customer Success” course. In 15 key questions, strengthen your upselling skills integrated into customer support exchanges.
The concept:
You start with a simple first question, then the difficulty levels increase. Your mission: correctly answer the 15 questions to reach the top and become an ace at product recommendations during support requests.
3 levels to reach (progression levels):
- Level 1 – Basic knowledge: The fundamentals of customer support
- Level 2 – Mastery of techniques: Identify and seize opportunities
- Level 3 – Expert mastery: Natural and value-oriented upselling
3 wild cards at your disposal:
- Context analysis: allows you to obtain a current situation index
- Ask the virtual trainer a question: targeted help on the correct answer
- 50/50 answer: two incorrect proposals are removed
Why take this module?
- To transform a support exchange into a business opportunity
- To learn how to formulate a relevant recommendation without forcing the sales
- To practice in an engaging, short, and impactful format
- To surprise your customers with high-value advice
- To prepare to adapt your message according to the customer’s maturity level
Whether you are a support agent, Customer Success manager, or manager, this module will help you detect weak signals and naturally integrate upselling into your responses.
