Proactive Tips to Avoid Churn
An immersive game to test (and strengthen) your Customer Success reflexes
Dive into an interactive experience inspired by the great TV quizzes: 15 progressive questions, critical points to overcome, and 3 clever jokers to use strategically to get to the end of the game… and prove your mastery of best practices for preventing customer churn.
This module, both fun and demanding, can be followed independently or integrated into the complete “Customer Service & Customer Success” course, for a structured skills development in proactive customer relationship management.
The concept of the game:
You are faced with a challenge: correctly answer 15 multiple-choice questions, with safety levels every 5 levels. Each correct answer brings you closer to victory. But be careful, as you progress, the difficulty increases.
Fortunately, you have 3 strategic jokers to maximize your chances:
• The 50/50: two wrong answers are eliminated.
• The helping hand: receive a useful clue to inform your choice.
• The partner: consult an expert resource from the training.
Why take this module?
• To test your knowledge of anti-crisis strategies and effective preventive actions in the context of Customer Success
• To actively review the key elements of the “Proactive advice to avoid churn” course
• To identify the points on which you need to improve, in an engaging and intuitive atmosphere
At the end, you will know how to:
• Detect weak signals of customer disengagement
• React with agility and relevance before it’s too late
Target audience: Customer Success Managers, customer satisfaction managers, loyalty managers… in short, anyone looking to stay ahead of the curve in customer loyalty.
