Mastering your emotions to better manage conflicts
100% online e-learning training – Duration: 1h30 – Accessible at any time
Why do some conflict situations leave you feeling unsettled? Why do some conversations escalate despite your best intentions? Because in tense situations, your emotions become a key factor in your effectiveness… or your mistakes.
This engaging course, structured in 6 modules, guides you step by step to understand, master, and use your emotional intelligence in conflict situations. Managers, mediators, relationship or field professionals, this program is designed to strengthen your ability to remain lucid, professional and impactful, even under pressure.
You will learn in particular to:
- Understand your emotional mechanisms in conflict situations
- Decipher the psychological drivers of tense exchanges
- Integrate the fundamentals of emotional regulation
- Adopt good non-violent communication practices
- Adapt your posture and reactions according to the context
- Train yourself in realistic and immersive scenarios
- Self-assess for lasting progress
A progressive and action-oriented educational path:
- Module 1 – Why manage your emotions? A powerful awareness by discovering the impact of emotions on your choices, your interactions and your leadership. An essential step to becoming a solid professional in a difficult context.
- Module 2 – Emotional fundamentals in conflict Focus on models of regulation and management of emotions, brain activation in stressful situations, and the basics of emotional intelligence.
- Module 3 – Emotional management techniques Breathing, self-anchoring, verbalization, active listening and other concrete tools to regulate your feelings during a conflict.
- Module 4 – Adapt your posture according to the context Learn to mobilize your emotions and adjust your behavior according to the types of conflicts, interlocutor profiles and relational patterns.
- Module 5 – Immersive training simulator Faced with a virtual character, you are immersed in a realistic scenario where your emotional reactions are tested and coached. A useful, safe and impactful educational laboratory.
- Module 6 – Final quiz & Anchoring of acquired knowledge Challenge, review, and anchor your learning in a fun and engaging way across all modules.
What you will gain:
- Better knowledge of yourself and your reactions
- An ability to defuse conflicts instead of fueling them
- A more calm, professional, and impactful posture
- A real advantage in leadership and managerial management
This course is ideal if you are:
- A manager, team leader, or executive faced with delicate situations
- A mediator or HR professional
- A social worker, healthcare worker, or any professional exposed to emotional pressure
At the end of the course, you will have the essential tools to transform your instinctive reactions into controlled responses, and turn every conflict into a leadership opportunity.
