Managing one’s emotions in the face of conflict

Training path

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  Managing your emotions to resolve a professional conflict

  VTS15 minutes+

  Module 1 of the course "Managing Emotions in the Face of Conflict"(This module can be taken independently or integrated into the complete course "Leadership…

  Module 1 of the course "Managing Emotions in the Face of Conflict"

  (This module can be taken independently or integrated into the complete course "Leadership & Management")

  Become aware of the emotional impact in professional conflicts.

  A poorly managed conflict generates stress, degrades relationships, and lowers collective performance. Yet, the quality of your emotional reactions can make all the difference between a constructive disagreement and a destructive crisis.

  This module immerses you in the key issues of emotional management in a professional context, highlighting the concrete consequences: blockages, escalations, loss of authority, team tensions... and the immense potential of mastered emotional leadership.

  You will notably discover:

  • Why regulating your emotions is a strategic managerial skill

  • How our emotional reactions influence the dynamics of conflicts

  • How a calm leadership transforms tensions into levers of cooperation

  This module is essential if you are:

  • A manager or team leader seeking a peaceful leadership

  • A mediator or HR professional facing tense exchanges

  • A collaborator wishing to react better in conflict situations

  Integrate this first step to:

  - Trigger a deep awareness

  - Change your perspective on emotions

  - Develop a more constructive, composed, and effective posture in the face of conflict

• 

  Understanding emotional patterns for effective managers

  VTS25 minutes+

  In contexts of tension, stress, or disagreement, emotions can become powerful drivers… or immense brakes. Understanding the foundations of emotional management is thus one…

  In contexts of tension, stress, or disagreement, emotions can become powerful drivers… or immense brakes. Understanding the foundations of emotional management is thus one of the first skills to develop for any manager, mediator, or professional exposed to conflicts.

  This module offers you an enlightening immersion into the key models that structure emotional intelligence in a professional environment. You will learn to decode your reactions, differentiate between emotions and feelings, and establish tangible benchmarks using recognized frameworks.

  Through this module, you will:

  • Explore the emotional mechanisms triggered in tense situations

  • Understand the role of the brain and the limbic system in emotional regulation

  • Integrate powerful models such as the Johari Window or the pillars of emotional intelligence

  • Identify your emotional blind spots to better anticipate your reactions in the face of conflict

  • Better understand yourself to interact more effectively – with serenity and efficiency

  This module can be taken:

  • Independently, to solidify your psychological foundations in emotional management

  • Or as part of the “Leadership & Management – Managing Emotions in Conflict” pathway for comprehensive and progressive support towards emotional mastery in a professional context.

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  Emotional management techniques for healthcare professionals

  VTS15 minutes+

  Standalone module or integrated into the "Leadership & Management" pathwayDo you sometimes feel overwhelmed by your emotions in conflict situations? This module is designed…

  Standalone module or integrated into the "Leadership & Management" pathway

  Do you sometimes feel overwhelmed by your emotions in conflict situations? This module is designed to provide you with concrete tools that will help you maintain your calm and clarity even in the most tense environments.

  ✔ Suitable for managers, mediators, and professionals subjected to relational stress, this module will allow you to transform your emotions into levers of effectiveness rather than obstacles.

  Through:

  • Practical insights from the science of emotions
  • Realistic role-playing to learn how to act in the heat of the moment
  • Expert advice on combining empathy and assertiveness

  You will learn to:

  • Quickly identify your internal emotional signals
  • Understand emotional triggers in conflicts
  • Channel impulsive reactions in the face of increasing tension
  • Use immediately applicable emotional regulation techniques in a professional context

  This module can be taken independently to address a specific need for emotional management in conflict situations, or integrated into our comprehensive "Leadership & Management" pathway for overall skill enhancement.

• 

  Adapting one's emotions to difficult professional situations

  VTS20 minutes+

  Because keeping your cool in the heat of the moment is a key skill for the modern leader.In this immersive and interactive module, you…

  Because keeping your cool in the heat of the moment is a key skill for the modern leader.

  In this immersive and interactive module, you will place yourself at the heart of realistic conflict situations to learn how to finely adjust your emotional reactions. Through three animated and contextualized scenarios, you will explore your own reflexes to better understand, master, and transform your emotional posture.

  You will learn to:

  • Channel your negative emotions without repressing them
  • Stay aligned with your goals even under pressure
  • Adapt to varied personalities and multiple tensions

  This module can be taken independently to enhance your emotional intelligence in complex situations, or integrated into the complete e-learning path on Leadership & Management, for a gradual and structured learning of emotion management in a professional context.

  Who is this module for?

  • Managers seeking stability and relational effectiveness
  • Mediators and professionals facing stress or tensions
  • Anyone wishing to become more emotionally resilient in the face of conflict situations

  Transform emotion into a performance lever, even in moments of friction.

• 

  Master quiz - Managing Emotions in Conflict

  VTS15 minutes+

  Stimulating and interactive e-learning module – ideal for anchoring your emotional regulation skills in tense situations.An immersive game to test and consolidate your emotional…

  Stimulating and interactive e-learning module – ideal for anchoring your emotional regulation skills in tense situations.

  An immersive game to test and consolidate your emotional skills in conflict situations.

  Do you think you know how to manage your emotions? This module challenges you through a captivating quiz styled like a TV game show inspired by progressive tier formats. 15 questions await you on the theme “Managing Emotions in Conflict,” with three levels of increasing difficulty.

  Choose this module independently, or follow it as part of the complete “Leadership & Management” pathway, for a comprehensive enhancement of your managerial skills.

  The concept:

  Like in a suspenseful TV game, you must pass 3 decisive stages by answering 15 questions correctly:

  • Tier 1: Master the emotional basics
  • Tier 2: Apply in real context
  • Tier 3: Manage in crisis situations

  🔹 To assist you in your progress, three strategic jokers can be activated at any time:

  • Change question: Dismiss a question that is too complex
  • Reduce choices: Eliminate two wrong answers
  • Get a hint: Receive targeted advice to guide your choice

  Why take this module?

  • Revisit the fundamentals of emotional management in conflict situations
  • Enhance your ability to remain clear-headed and impartial under pressure
  • Learn to detect, name, and channel your emotions

  Perfect for managers, mediators, and professionals exposed to conflict, this module aims to anchor and validate learning in a fun, quick, and effective way.

  Want to assess your emotional reflexes in conflict situations? This module is your ideal training ground.