E-learning course – 1.5 hours
Leadership & Management: Managing conflict between teams
Transform inter-team tensions into levers for collective performance.
Collaboration between teams is essential to project success and the organization’s overall cohesion. However, it is regularly weakened by disagreements over scope, misunderstandings about responsibilities, or a lack of coordination. These conflicts harm overall performance, hinder innovation, and degrade the work environment.
This course provides you with an operational method and concrete tools to anticipate, diagnose, and effectively resolve inter-team conflicts. Designed for local managers and internal mediators, it allows you to become aware of your strategic role, acquire the right reflexes and train in a realistic mediation simulator.
What you will learn:
• Identify the systemic and human sources of inter-team conflicts
• Understand the importance of your managerial or mediating position in conflict resolution
• Master the fundamentals of internal mediation and the key stages of conflict management
• Adopt good communication practices, active listening and exploratory questioning
• Adapt your approach according to the profiles involved and organizational contexts
• Develop a method to reach a shared agreement between teams
A course structured in 6 modules:
- Inter-team conflicts: understanding the stakes: Becoming aware of the organizational and human impact of tensions between entities.
- Frameworks and models of conflict management: Understand the main principles of resolution and mediation, as well as typical behaviors in conflicts.
- Take concrete action in the face of inter-team conflicts: Learn how to make the right diagnosis, frame a mediation, and support teams towards resolution.
- Adapt your posture according to profiles and situations: Explore different use cases and levels of conflict to adjust your posture and intervention levers.
- Simulator: Mediation on a scope disagreement between two teams: Practice asking key questions to understand the points of friction and underlying emotions, then co-construct a conflict resolution solution.
- Final mega quiz: Test your knowledge through a varied quiz to consolidate what you’ve learned throughout the course.
This module is for you if :
• You are a manager and must intervene between two teams under tension
• You are an internal mediator and are looking for practical and operational benchmarks
• You want to prevent conflicts within your organization
Educational bonus:
– Learning based on real-life situations from field management
– Interactive simulator with a virtual character for immediate practice
– Engaging activities to reinforce memorization and appropriation
