Managing conflicts constructively
This e-learning course "Constructive Conflict Management" will help you to better master this topic in a professional context.
The aim of this course is to help you identify the issues at stake in an unresolved conflict.
The examples, scenarios and case studies are designed to be easily transposable into different professional contexts and types of organizations.
Prerequisites
No specific prerequisites are required to follow this course.
Target Audience
Managers, HR managers and employees concerned with the topic of "Conflict management in a constructive manner".
Content
The course is structured into several complementary modules, combining theoretical input, practical exercises and interactive activities to facilitate the appropriation of concepts.
Training path
Managing conflicts at work: why and how to actA latent or poorly managed conflict can be costly for an organization: decreased productivity, deterioration of the atmosphere, disengagement of teams, increased turnover... However,…A latent or poorly managed conflict can be costly for an organization: decreased productivity, deterioration of the atmosphere, disengagement of teams, increased turnover... However, when handled well, a conflict becomes a powerful opportunity for clarification, innovation, and enhanced cooperation.
This module invites you to change your perspective on professional conflicts. It will help you understand why it is essential to face them rather than avoid them, and how your posture and actions can make all the difference.
Designed for managers, HR, and internal mediators, this module can be followed independently or integrated into the complete “Human Resources & Talent” pathway, for a comprehensive development of relational skills in the workplace.
You are concerned if you are asking yourself one of the following questions:
• Should we really intervene in a conflict between two employees?
• What is the real cost of an unresolved conflict?
• What benefits can teams gain from a well-managed disagreement?
• What is my role as a manager or HR in the face of tension?
At the end of this module, you will have the keys to understanding how to initiate responsible, proactive, and constructive conflict management in your professional environment.
You will discover, in particular:
• The main risks of poor conflict management
• The organizational and relational gains of a constructive approach
• The mechanisms that transform a disagreement into a lever for collective growth
• And above all: your fundamental role in the dynamics of conflict
Understanding conflicts in team managementWhy do some conflicts erupt while others seem to naturally diffuse? How to interpret the behaviors and stances at play?This module provides you with…Why do some conflicts erupt while others seem to naturally diffuse? How to interpret the behaviors and stances at play?
This module provides you with the essential foundations to approach conflict management in a more lucid, professional, and structured manner.
Whether you are a manager, HR, or internal mediator, this training allows you to:
- Identify the different types of conflicts and their origins
- Understand the psychological and relational mechanisms at play
- Master the main models from social psychology and mediation, such as Karpman's drama triangle or Glasl's escalation curve
- Structure your initial analyses and interventions with a systemic and benevolent approach
Followed alone or integrated into a broader program, this module is part of the complete training
Practical techniques for constructive conflict resolutionAn essential module to transform tensions into collaboration opportunitiesAre you a manager, HR professional, or internal mediator? Are you regularly faced with tense situations…An essential module to transform tensions into collaboration opportunities
Are you a manager, HR professional, or internal mediator? Are you regularly faced with tense situations within your teams? The Concrete Techniques for Constructive Resolution module is designed to help you intervene effectively and sustainably in conflict management.
✔️ Explore immediately applicable techniques
In this module, you will learn to:
- Structure a conflict management intervention step by step
- Identify common mistakes to avoid in order to defuse tensions
- Apply proven operational methods in communication and mediation
- Establish a constructive and collaborative resolution framework
- Develop your reflexes to promote co-creation of solutions
🎯 Interactive scenarios immerse you in concrete and realistic examples to refine your skills while receiving practical advice inspired by the field.
This module can be taken independently for targeted skill development or integrated into the complete
Conflict management: Adaptation and control practicesFace tense professional situations with confidence and flexibility thanks to this practical module, designed to allow you to practice in near-real-life conditions.What you will…Face tense professional situations with confidence and flexibility thanks to this practical module, designed to allow you to practice in near-real-life conditions.
What you will experience with this module:
• 3 interactive role-playing scenarios to experience conflict management in varied contexts
• Proven techniques to adapt your approach and responses according to the profiles you encounter
• A structured consolidation quiz to solidify your learning and validate your acquired knowledge
• Immediate and contextualized feedback to strengthen your interpersonal agility and your ability to mediate
This module is for managers, HR professionals, and internal mediators who want to manage disputes methodically, tactfully, and effectively.
👉 This module can be taken independently for rapid skills development, or as part of the complete program "Human Resources & Talent," dedicated to the constructive management of professional relationships. Turn every conflict into an opportunity for lasting collaboration.
Master quiz - Managing Conflicts ConstructivelyReady to take on the ultimate challenge to validate your skills?Finish your training journey on conflict management with style through this interactive quiz inspired…Ready to take on the ultimate challenge to validate your skills?
Finish your training journey on conflict management with style through this interactive quiz inspired by the most famous game shows! Whether you have completed the entire 'Human Resources & Talent' course or simply want to test your knowledge independently, this module is designed to help you revise, learn, and challenge yourself while having fun.
A fun and stimulating format:
You must answer 15 questions divided into 3 levels of increasing difficulty. Each level you pass brings you closer to victory! A system of 3 jokers helps you progress if you have doubts:
- 50/50: Two wrong answers are eliminated
- Ask the expert: A strategic hint is offered to you
- Change question: To avoid the trap and try your luck elsewhere
This format makes learning more immersive, dynamic, and memorable, while ensuring a comprehensive review of the key contributions to constructive conflict management.
Who is this module for?
- Operational managers
- HR and Talent Acquisition managers
- Internal mediators and facilitators
Usable independently or as part of the overall 'Human Resources & Talent' course, this educational game is an excellent tool for consolidating knowledge.
Why adopt it?
- Validate your understanding of conflict management principles
- Take a playful step back on your practices
- Prepare to apply in real situations (next simulator module)
An ideal tool to enhance skills… without getting bored!