E-learning training – Managing conflicts at work constructively (1.5 hours)
How can tensions be transformed into opportunities for dialogue and cooperation? What levers can be used to break the power struggle and prevent blockages in the workplace?
This innovative e-learning course offers a complete immersion in constructive conflict management in the workplace, aimed at managers, HR, and internal mediators. Structured into 6 progressive modules, this training aims to raise awareness as well as acquire operational methods that can be applied immediately in the field.
A course in 6 key stages for effective progress:
1. Conflict at work: key issues
Why do conflicts arise? What are the impacts on the team, relationships, and performance?
Take a step back to understand why ignoring tensions or dealing with them inappropriately harms both the social climate and results. This module highlights the human, organizational, and managerial dimensions of conflict.
2. The Fundamentals of Conflict Management
Discover the major models for understanding conflict: escalation curve, management styles, life positions, etc. You will learn to take a clear-eyed look at the mechanisms at play and the roles of the stakeholders, in order to adopt a sustainable professional stance.
3. Techniques and Best Practices
Learn how to effectively defuse tensions. Here you will find concrete methods for:
- Conducting active and empathetic listening
- Managing your emotions as well as those of others
- Conducting a reframing interview without tension
- Implementing collaborative mediation
4. Adapting your approach according to the situation
Hierarchical conflict, interdepartmental conflict, with a difficult colleague or within a project team: each context requires an adapted posture. This module helps you decode interactions and choose the right relational and organizational levers.
5. Immersive realistic simulation
Interact with two characters in disagreement – as a manager or HR – in a simulated environment. You will put into practice the collaborative resolution tools seen previously to experiment with different scenarios and measure the impacts of your choices.
6. Final Intensive Revision Quiz
A gamified “mega quiz,” covering all the learning acquired in the previous 5 modules, to validate your skills and build your confidence.
✔️ At the end of this training, you will know how to:
- Understand the sources and dynamics of conflicts
- Adopt an appropriate stance to prevent or resolve them
- Apply proven techniques in real-life situations
- Transform tensions into relational opportunities within your organization
This course is compatible with all standard LMSs (SCORM, xAPI) and accessible on computer, tablet, and mobile. It is ideal for supplementing a managerial training program, psychosocial risk prevention, or HR professionalization program.
