Managing an inter-team conflict
This e-learning course "Managing an inter-team conflict" will help you to better master this topic in a professional context.
This course aims to help you understand the issues surrounding conflicts between teams.
The examples, scenarios and case studies are designed to be easily transposable into different professional contexts and types of organizations.
Prerequisites
No specific prerequisites are required to follow this course.
Target Audience
Managers, HR managers and employees concerned with the topic of "Managing an inter-team conflict".
Content
The course is structured into several complementary modules, combining theoretical input, practical exercises and interactive activities to facilitate the appropriation of concepts.
Training path
Understanding inter-team conflicts to improve collaborationTensions between teams are a major obstacle to collective performance. Before even taking action, it is essential to understand their origins, their impact, and…Tensions between teams are a major obstacle to collective performance. Before even taking action, it is essential to understand their origins, their impact, and the levers to activate to defuse them.
This module offers you a strategic awareness: you will no longer see inter-team conflicts as obstacles, but as opportunities for managerial transformation, strengthened collaboration, and collective alignment.
🎯 Who is it for?
This module is for middle managers, operational leaders, and internal mediators looking for tools to better navigate inter-team tensions… and transform them into a leadership lever!
✔ Integrate this into your development plan if you are looking to:
- Prevent conflicts from the first early warning signs
- Strengthen your facilitative leadership stance
- Create a culture of cooperation between teams
- Understand the strategic stakes of peaceful conflict management Conflicts
🧭 This module can be taken independently or integrated into the complete e-learning course dedicated to "Managing Inter-Team Conflict" within the broader theme of Leadership & Management. At each stage: clear guidelines, concrete best practices, and simulators to ground your learning in real-world situations.
Understanding and managing inter-team conflicts effectivelyWhy do some inter-team conflicts explode, while others are resolved smoothly?This module provides you with the keys to decode the deep mechanisms of inter-team…Why do some inter-team conflicts explode, while others are resolved smoothly?
This module provides you with the keys to decode the deep mechanisms of inter-team tensions, so you know how to intervene at the right time, with the right tools.
Designed for middle managers and internal mediators, it can be taken independently or integrated into the complete pathway “Leadership & Management – Managing an inter-team conflict”.
In this module, you will understand:
- The most common types of conflicts between teams
- The underlying causes that exacerbate tensions: role confusion, conflicting objectives, territorial issues…
- What lies behind relational dynamics: passive behaviors, frontal confrontations, unexpressed frustrations
- Proven models for analyzing conflicts: Karpman's drama triangle and the Thomas-Kilmann grid
- How these frameworks facilitate an objective and structured reading of blocking situations
Who is this module for?
• Proximity managers seeking concrete levers
• Internal mediators wishing to strengthen their reading framework
• HR managers involved in inter-departmental cohesion
A fundamental foundation for acting with discernment, even before the conflict escalates.
Effective problem-solving techniques in businessModule 3 of the "Leadership & Management: Managing Inter-Team Conflict" courseAre you facing growing tensions between two departments? Do you not know how to…Module 3 of the "Leadership & Management: Managing Inter-Team Conflict" course
Are you facing growing tensions between two departments? Do you not know how to intervene without worsening the situation? This module is designed to give you the right reflexes and concrete tools to relieve pressure and restore a healthy collaborative dynamic.
This module can be taken independently or integrated into the complete course dedicated to managing inter-team conflicts, designed for middle managers and internal mediators looking to enhance their leadership and mediation skills.
What you will learn in this module:
• The essential steps to defuse a conflict between teams
• Proven techniques to promote dialogue and avoid escalations
• How to adapt your mediator posture to each situation
• Common mistakes that maintain or exacerbate tensions
• Interactive role-playing scenarios to practice at the right moment
• A targeted mini-quiz to validate your mastery of best practices
Why is this module essential?
Because managing inter-team conflict is not improvised. It requires a fine understanding of collective dynamics, mastery of mediation tools, and the ability to establish a constructive climate between opposing parties. This module will help you gain confidence, neutrality, and effectiveness.
Ideal for whom?
• Frontline managers or leaders of cross-functional teams
• Internal mediators or HR managers
• Anyone in a mediation situation between two groups
Result: A sustainable, calm, and solution-oriented resolution.
Managing inter-team conflicts through effective practicesPut yourself in the situation to make a difference on the groundWhat to do when a disagreement blocks collaboration between two teams? How to…Put yourself in the situation to make a difference on the ground
What to do when a disagreement blocks collaboration between two teams? How to adopt the right posture in inter-departmental tension situations? This module immerses you in action to test and strengthen your mediation skills in the face of concrete cases of inter-team conflicts.
Designed for middle managers and internal mediators, this module can be taken:
- independently, to practice conflict resolution directly
- or integrated into a broader program dedicated to Leadership & Management
What you will experience with this module:
- 3 realistic scenarios of inter-team conflict
- Key decision-making choices to make at each stage
- Analysis of appropriate managerial postures in the context of disagreement
- A final quiz to reinforce best practices
- A real practical application of active listening, reformulation, and the search for shared solutions
An immersive and actionable module to move from theory to impact.
With “Inter-team conflicts: practical cases,” you train your ability to anticipate, dialogue, and resolve tensions, even in the most complex environments.
Master quiz - Managing Inter-Team ConflictImmerse yourself in a fun and engaging experience to test your knowledge in leadership and inter-team conflict management. This final module offers you an…Immerse yourself in a fun and engaging experience to test your knowledge in leadership and inter-team conflict management. This final module offers you an interactive immersion in the form of a quiz inspired by a famous television game.
Whether alone or integrated into our complete "Leadership & Management" pathway, this module is ideal for reinforcing and revising your knowledge dynamically. It can also serve as an effective assessment if used separately.
Why choose this module?
Because resolving inter-team conflicts is a strategic issue for any manager. And to know how to act well, one must first test and strengthen their leadership reflexes. This quiz allows you to do so, without pressure, in a playful manner.
The concept:
A challenge of 15 questions, divided into 3 levels of increasing difficulty:
- 1st level: fundamental questions about leadership
- 2nd level: practical cases of conflict resolution
- 3rd level: complex contexts and inter-team variations
You have 3 jokers to help you progress:
- "Virtual Colleague": gives you a hint or eliminates an answer
- "Call an Expert": provides theoretical or practical insights
- "Second Chance": allows you to retry a question in case of an error
This innovative format allows you to actively revise while consolidating the key elements covered in previous modules.
Who is this module for?
Intermediate managers, executives in mediation positions, HR managers, or any professional tasked with managing inter-team tensions in complex environments.
Strengths:
- A pedagogical quiz with a strong playful dimension
- Quick and memorable consolidation of key knowledge
- Can be used for self-training, assessment, or group facilitation
- Compatible with modular or complete learning