Listening and Assertiveness in Action
An immersive training session for managers who want to make a difference from their next difficult conversation.
Put yourself in the situation, analyze, adjust… then start again, with more impact!
This module offers you a unique immersive experience combining practical application and personalized constructive feedback, within the framework of a managerial discussion with high emotional stakes. Designed based on real-life business dialogues, this module immerses you in three sensitive situations widely encountered by managers:
• Providing difficult feedback
• Responding to a tense demand
• Dealing with gradual disengagement
In each scenario, your active listening and assertiveness skills will be put to the test. You will need to take a stand, be open, and reframe if necessary—all while maintaining the relationship.
At the end of the module:
• A final consolidation quiz will validate your reflexes.
• A virtual coach will guide you with targeted feedback to help you progress.
This module can be taken independently for on-the-job training, or integrated into the complete “Human Resources & Talent” course, designed to strengthen managerial skills in interpersonal communication, team management, and constructive authority.
Your immediate benefits:
• Listen better to better understand and decide better
• Know how to set a framework while maintaining the relationship
• Feel ready for difficult conversations
