Keys to Understanding Conflicts – Standalone e-learning module or integrated into the “Leadership & Management” course
Why do some inter-team conflicts explode, while others are resolved smoothly?
This module gives you the keys to decoding the underlying mechanisms of inter-team tensions, so you know how to intervene at the right time, with the right tools.
Designed for middle managers and internal mediators, it can be followed independently or integrated into the complete “Leadership & Management – Managing Inter-Team Conflict” course.
In this module, you will understand:
- The most common types of conflict between teams
- The underlying causes that exacerbate tensions: role confusion, conflicting objectives, territorial issues, etc.
- What lies behind relational dynamics : passive behaviors, head-on confrontations, unexpressed frustrations
- Proven models for analyzing conflicts: the Karpman drama triangle and the Thomas-Kilmann grid
- How these benchmarks facilitate an objective and structured reading of deadlock situations
Who is this module for?
• Local managers looking for concrete levers
• Internal mediators wishing to strengthen their reading grid
• HR managers involved in interdepartmental cohesion
A fundamental foundation for acting with discernment, even before the conflict escalates.
