Key Soft Skills in Mediation
Can be taken independently or integrated into the complete “Leadership & Management” course
Develop the fundamental interpersonal skills that make all the difference in a mediation situation. This 100% e-learning module introduces you to the key soft skills for establishing a climate of trust, facilitating exchanges, and defusing tensions.
What is active listening? Why does empathy transform the dynamics of a conflict? How to firmly express your point of view without causing blockages?
This module answers all these essential questions that any professional who has to manage tense human relationships should ask themselves.
What you will discover in this module:
• The 5 pillars of soft skills in mediation:
– Active listening
– Empathy
– Assertiveness
– Emotional regulation
– Non-verbal communication
• The conceptual frameworks that give meaning to these skills (communication models, psychology of emotions, etc.)
• A clear and operational approach to strengthening your interpersonal skills, whatever your experience or role (HR, manager, mediator in training, etc.)
Format:
Interactive digital module — compatible with desktop, mobile & tablet
Indicative duration: 35 to 45 min
Perfectly suited if you want to:
• Strengthen your soft skills to better manage conflicts
• Acquire a solid foundation before entering mediation
• Improve your interpersonal exchanges thanks to a constructive stance
• Follow a target module in a more comprehensive Leadership & Management course
Target audience:
• Future mediators
• HR managers
• Coach or local managers
• Professionals engaged in relational transformation
