Keys to Listening and Assertiveness
Develop clear, effective, and caring communication in all circumstances
Are you a manager, team leader, or someone who has to manage sensitive exchanges?
This module allows you to master the essential foundations of impactful professional communication, based on active listening and assertiveness.
➡ Why is this crucial? Because a good manager doesn’t just listen to respond, they listen to understand, defuse tensions, and help their teams move forward in a climate of trust.
In this module, you will discover:
- The pillars of constructive communication: the Gordon and Rosenberg models (Nonviolent Communication) and Porter’s 4 attitudes
- Concrete tools for adopting an assertive posture, balanced between passivity and aggression
- How to identify your own biases and develop listening skills without distorting filters
- The reflexes to adopt in situations of disagreement, tension, or difference of opinion
This module can be taken independently, or integrated into the Human Resources & Talent course, designed to professionalize the key interpersonal skills of managers.
A wealth of knowledge to move from passive listening to positive impact!
