Key Techniques for Upselling
Optimize every customer interaction to generate value.
Are you handling support tickets and thinking they have nothing to do with the sale? What if this was the perfect time to present a complementary offer without forcing the hand? This module will reveal the essential techniques of upselling in a support context, with a clear objective: to transform a request for help into an opportunity for customer loyalty and growth.
What you will discover:
• The key moments when offering a complementary product or service is relevant
• A structured methodology for formulating an offer with impact
• Mistakes to avoid to avoid damaging customer relations
• Real-life cases to practice and build confidence
• An approach based on active listening, relevance and providing value
This module is designed to be followed independently, but it can also be integrated into the complete “Customer Service & Customer Success”, designed to equip your teams with a 360° skills base in customer relations.
Who is this module for?
Support and Customer Success teams who want to:
• Develop a proactive stance without resorting to aggressive selling
• Strengthen customer satisfaction while contributing to business objectives
• Develop skills in upselling techniques in complex environments
Taking this module means choosing to transform each exchange into a strategic opportunity to strengthen trust, offer more value and make your support a lever for growth.
