Key Techniques for Successful Mediation
Strengthen your mediation skills with this module, which is particularly suitable for future mediators, managers, HR professionals, or anyone involved in conflict management and facilitating discussions.
Have you ever wondered:
- How can I effectively defuse a tense situation?
- What techniques promote constructive dialogue between two parties?
- How can I adapt my behavior to build trust in a professional relationship?
This module provides you with concrete answers and immediately applicable tools.
What you will learn here is how to:
- Structure your mediation process, step by step.
- Identify and use good communication practices in all circumstances.
- Identify your biases or reflexes counterproductive to transform them into levers of understanding.
- Develop the soft skills necessary to become a leader who facilitates dialogue.
- Bring mediation to life through interactive experiences based on highly realistic professional situations.
This module can be followed:
- in a standalone manner, to perfect your interpersonal communication practices;
- or integrated into a comprehensive e-learning training course on the theme of “Leadership & Management”, to enrich your leadership posture through better mastery of interpersonal skills.
Why choose this module?
- Scripted, dynamic and immersive training
- Learning focused on field effectiveness
- Designed for e-learning: concise, impactful, actionable
- Suitable for HR, managers, coaches, executives, and mediators in training or development
