Key Techniques for Effective Resolution
Module 3 of the “Leadership & Management: Managing Inter-Team Conflict” course
Are you facing growing tensions between two departments? Don’t know how to intervene without making the situation worse? This module is designed to give you the right reflexes and concrete tools to reduce pressure and restore a healthy collaborative dynamic.
This module can be taken independently or integrated into the complete course dedicated to managing inter-team conflicts, designed for middle managers and internal mediators wishing to strengthen their leadership and mediation skills.
What you will learn in this module:
• The essential steps to defuse a conflict between teams
• Proven techniques to encourage dialogue and avoid escalation
• How to adapt your mediation posture to each situation
• Common mistakes that maintain or exacerbate tensions
• Interactive scenarios to practice at the right time
• A targeted mini-quiz to validate your mastery of best practices
Why is this module essential?
Because managing inter-team conflict is not cannot be improvised. It requires a detailed understanding of collective dynamics, mastery of mediation tools, as well as the ability to establish a constructive climate between opposing parties. This module will allow you to gain confidence, neutrality, and efficiency.
Ideal for whom?
• Local managers or cross-functional team leaders
• Internal mediators or HR managers
• Anyone in an intermediary situation between two groups
Result: A lasting, peaceful, and solution-oriented resolution.
