Key techniques for amicable resolution
E-learning module applicable individually or integrated into the “Finance, Management Control & Procurement” course
Are you a Procurement Manager or Procurement Lawyer? Are you facing a supplier disagreement over an invoice or the execution of a contract? This module provides you with concrete levers to manage a dispute without resorting to litigation.
Designed as a practical and immediately mobilizable tool, this module immerses you in the real world of sensitive negotiations with your suppliers, through:
- Realistic interactive scenarios to train you to ask the right questions.
- Effective communication techniques to defuse tensions.
- A solid methodological framework to structure an amicable resolution process.
- Expert feedback to avoid the most common pitfalls.
- Directly applicable tools to transform a conflict into an opportunity for a stronger partnership.
You can follow this module independently, or integrate it into the complete course on “Managing a Supplier Dispute”, within the overall theme of Finance, Management Control & Purchases.
With Key Techniques for Amicable Resolution, become a player in the solution, not in the conflict.
