Key Emotional Management Techniques
Stand-alone module or integrated into the “Leadership & Management” course
Do you sometimes feel overwhelmed by your emotions in conflict situations? This module is designed to give you the concrete tools that will allow you to remain calm and clear-headed even in the most tense environments.
✔ Suitable for managers, mediators, and professionals subject to relational stress, this module will allow you to transform your emotions into levers of effectiveness rather than obstacles.
Through:
- Practical contributions from the science of emotions
- Realistic scenarios to learn how to act in the heat of the moment
- Expert advice for combining empathy and assertiveness
You will learn to:
- Quickly identify your internal emotional signals
- Understand emotional triggers in conflicts
- Channel impulsive reactions in the face of increasing tension
- Use emotional regulation techniques that can be immediately applied in context professional
This module can be taken independently to meet a specific need for emotional management in conflict situations, or integrated into our comprehensive “Leadership & Management” course for overall skill development.
