Key benchmarks for IT reporting

Key benchmarks for IT reporting

Description

Key benchmarks for IT reporting

Understanding, structuring, and leveraging your IT performance indicators

In a digital environment where every second of downtime counts, using the right indicators is becoming a strategic lever for IT operations managers. This module allows you to master the fundamentals of IT reporting, in order to transform your data into solid operational decisions.

Through this module, you will learn to:

• Decipher key acronyms: KPI, SLA, SLO, and understand their role in an IT performance context.

• Identify the different types of indicators: availability, performance, capacity, etc., directly linked to your operational challenges.

• Build clear, usable, and decision-oriented reports, a real pillar for your monitoring committees or performance reviews.

• Avoid common pitfalls in selecting and interpreting indicators.

This module can be taken alone or integrated into the more comprehensive training course on the theme of “IT & Digital Transformation”, which supports IT professionals in the continuous optimization of their digital performance.

Adopt an analytical stance, structure your dashboards, and make your decision-making more credible.

A must-have for any IT Operations Manager wishing to manage their KPIs with finesse and efficiency.

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