Key Basics of Upselling Support
In a world where customer support is no longer limited to problem solving, knowing how to transform a support exchange into a business opportunity has become a decisive competitive advantage.
This module provides you with the essential foundations for integrating upselling into your support exchanges, while maintaining a relationship of trust with your customers. It highlights the key moments in the customer journey, which should be capitalized on to recommend a complementary offer that is truly useful to the customer.
✔ Ideal for hybrid Support & Customer Success professionals
✔ To be followed independently or integrated into the complete “Customer Service & Customer Success” course. Customer Success »
You will learn to:
- Distinguish between the roles of support, sales, and customer success
- Identify customer receptiveness signals at the right time
- Use the right relational and emotional levers to make a recommendation
- Position a complementary offer without forcing, with credibility
- Sustainably establish a proactive and customer-centric service posture
Who is this module for?
Anyone in customer contact, wishing to enrich their support practice with a subtle, effective… and ethical sales dynamic.
