Introduction to “soft skills” in mediation
This e-learning course "Introduction to 'soft skills' in mediation" will help you to better master this topic in a professional context.
The aim of this course is to help you understand the value of soft skills in mediation.
The examples, scenarios and case studies are designed to be easily transposable into different professional contexts and types of organizations.
Prerequisites
No specific prerequisites are required to follow this course.
Target Audience
Managers, HR managers and employees concerned by the topic "Introduction to 'soft skills' in mediation".
Content
The course is structured into several complementary modules, combining theoretical input, practical exercises and interactive activities to facilitate the appropriation of concepts.
Training path
Why invest in soft skills in business?In an increasingly complex professional world, being technically competent is no longer enough. This module immerses you in the essential issues of relational skills,…In an increasingly complex professional world, being technically competent is no longer enough. This module immerses you in the essential issues of relational skills, particularly in the context of mediation in the workplace, whether exercised by a manager, an HR professional, or a future mediator.
Ideal as a standalone module or integrated into the certifying path "Leadership & Management", this first module of the course highlights the strategic importance of soft skills to resolve tensions, establish constructive dialogue, and create an environment conducive to cooperation.
On the agenda:
- Why technical skills are no longer sufficient in conflict management
- The central role of soft skills in managerial and HR environments
- The human stakes of mediation: trust, listening, posture
- Identification of key soft skills for conducting effective mediation
- Concrete cases and reflections to anchor awareness
Who is this module for?
Managers, future mediators, HR managers, or anyone involved in defusing conflicts or regulating tensions within a team.
Why take this module?
Because in a tense or emotionally charged context, it is your human skills that will make the difference. This module provides you with concrete keys to start a real work of relational intelligence, with an immediate impact on your posture as a mediator.
This module can be taken alone for a quick awareness of the stakes of soft skills, or integrated into our complete "Leadership & Management" path for a more in-depth learning experience.
Developing soft skills to succeed in mediationCan be followed independently or integrated into the complete "Leadership & Management" pathwayDevelop the fundamental relational skills that make all the difference in a…Can be followed independently or integrated into the complete "Leadership & Management" pathway
Develop the fundamental relational skills that make all the difference in a mediation situation. This 100% e-learning module introduces you to the key soft skills to establish a climate of trust, facilitate exchanges, and defuse tensions.
What is active listening? Why does empathy transform the dynamics of a conflict? How to express your point of view firmly without causing a blockage?
This module answers all these essential questions that any professional involved in managing tense human relationships should ask themselves.
What you will discover in this module:
• The 5 pillars of soft skills in mediation:
– Active listening
– Empathy
– Assertiveness
– Emotional regulation
– Non-verbal communication
• The conceptual frameworks that give meaning to these skills (communication models, psychology of emotions, etc.)
• A clear and operational approach to strengthen your relational skills, regardless of your experiences or roles (HR, manager, mediator in training…)
Format:
Interactive digital module — compatible with desktop, mobile & tablet
Indicative duration: 35 to 45 min
Perfectly suitable if you wish to:
• Strengthen your soft skills to better manage conflicts
• Acquire a solid foundation before entering mediation
• Improve your interpersonal exchanges through a constructive posture
• Follow a targeted module in a more comprehensive Leadership & Management pathway
Target audience:
• Future mediators
• HR managers
• Coaching or frontline managers
• Professionals engaged in relational transformation
Mediation techniques for successful outcomesEnhance your mediation skills with this module particularly suited for future mediators, managers, HR, or anyone involved in conflict management and facilitating exchanges.Have you…Enhance your mediation skills with this module particularly suited for future mediators, managers, HR, or anyone involved in conflict management and facilitating exchanges.
Have you ever wondered:
- How to effectively de-escalate a tense situation?
- What techniques promote constructive dialogue between two parties?
- How to adapt your behavior to strengthen trust in a professional relationship?
This module provides you with concrete answers and immediately applicable tools.
What you will learn here is how to:
- Structure your mediation approach, step by step.
- Identify and use effective communication best practices in all circumstances.
- Recognize your counterproductive biases or habits to transform them into understanding levers.
- Develop the soft skills necessary to become a dialogue-facilitating leader.
- Bring mediation to life through interactive experiences based on highly realistic professional situations.
This module can be followed:
- independently, to refine your interpersonal communication practices;
- or integrated into a comprehensive e-learning training course on the theme “Leadership & Management,” to enrich your leadership posture through better mastery of relational human skills.
Why choose this module?
- Scenario-based, dynamic, and immersive training
- Learning focused on field effectiveness
- Designed for e-learning: concise, impactful, actionable
- Suitable for HR, managers, coaches, leaders, and aspiring or developing mediators
Adaptive application of soft skills in a professional settingDevelop your relational reflexes to become an impactful mediator.In a changing professional world, the ability to manage tensions, defuse conflicts, and create a climate…Develop your relational reflexes to become an impactful mediator.
In a changing professional world, the ability to manage tensions, defuse conflicts, and create a climate of cooperation has become an essential leadership skill. This module immerses you in realistic mediation scenarios, where you will be required to adjust your responses in real time, demonstrate active listening, and mobilize your essential soft skills.
Follow this module alone for targeted training, or integrate it into the complete "Leadership & Management" pathway for a comprehensive and structured skill enhancement.
Module highlights:
• 3 interactive scenarios to explore different mediation contexts
• Dynamic multiple-choice options to assess the impact of your relational decisions
• Self-assessment at the end of the course through a targeted quiz to consolidate learning
• Operational summary to strengthen your posture and transfer knowledge to real situations
This module is ideal for:
- Future mediators eager to train before intervening in the field
- Managers and HR looking for concrete levers to prevent conflicts
- Anyone wishing to enhance their interpersonal communication and emotional intelligence
In short, this module helps you become more agile, more aware, and more effective in your professional interactions by developing your soft skills where they truly matter: in context.
Master quiz - Introduction to "soft skills" in mediationDive into a fun and educational challenge to test your knowledge and refine your skills in mediation!Inspired by a famous tiered television game, this…Dive into a fun and educational challenge to test your knowledge and refine your skills in mediation!
Inspired by a famous tiered television game, this module propels you into an immersive experience where you must answer 15 progressively difficult questions about soft skills and Leadership & Management. Objective: reach the top of the virtual ranking by activating your emotional, relational, and decision-making skills.
This module is a short format ideal for:
- Strengthening your understanding of relational skills useful in mediation
- Testing your knowledge in a fun way, alone or in a team
- Diagnosing your areas for improvement in a safe context
Not to be missed:
This module can be followed independently or integrated into our complete program "Leadership & Management", designed to support managers and mediators in enhancing their relational skills for collective performance.
Your mission: climb the 3 tiers to win!
- First 5 questions: the essential basics
- Next 5: contextualization and analytical finesse
- Last 5: practical application and advanced soft skills
3 jokers to help you:
- Teammate: Get a valuable hint from a virtual coach
- Double chance: Two attempts to answer the same question
- Skip question: Stay on track by avoiding a difficult question
All in a dynamic atmosphere, optimized for memory retention and active engagement.
Ready to take on the challenge?