E-learning training – Introduction to soft skills in mediation
Develop the key interpersonal skills for successful mediation
Duration: 1.5 hours | Target audience: Future mediators, managers, HR managers
Modality: Interactive e-learning available off-the-shelf
Why is this course essential?
In a professional world where tensions, misunderstandings, and divergent interests are common, mediation is becoming a strategic lever. But for it to be effective, it first relies on strong human skills: soft skills.
This innovative program introduces you to the essential interpersonal skills for mediation. You will discover how to establish a climate of trust, avoid misunderstandings, defuse conflicts and conduct discussions in various contexts using an empathetic, assertive and professional approach.
What you will experience:
✔ A structuring framework in 6 progressive modules
✔ Concrete and immediately applicable contributions
✔ An immersive training simulator with a virtual character
✔ A final mega quiz to anchor the learning
Modules of the course:
Module 1 – Why develop soft skills?
Understanding the human challenges of mediation
- Awareness of the growing importance of human skills
- Direct impact of soft skills on the quality of mediation
- Influence on conflict management and interpersonal exchanges
Module 2 – The fundamentals of soft skills in mediation
- Deciphering the main skills: active listening, empathy, assertiveness, emotional intelligence
- Simple and applicable theoretical frameworks
- Connection to the principles of mediation
Module 3 – Good relational practices for the mediator
- Posture, vocabulary, attitude: how to position yourself accurately
- Concrete listening, reformulation and expression techniques in mediation
- Managing emotions and unspoken words in exchanges
Module 4 – Adapting your approach according to the context
- Typical cases: hierarchical tensions, team conflicts, intercultural situations
- Adapting your body language, tone and communication tools communication
- Taking into account personalities and emotional issues
Module 5 – Simulator
Experience an immersive mediation session
- Interactions with a virtual character
- Practicing soft skills in a complex situation
- Enriching debriefing of your posture and choices
Module 6 – Mega final revision quiz
- Consolidation of acquired knowledge
- Putting the skills seen in the modules into perspective
At the end of this course, you will be able to:
• Position yourself as a confident and aligned mediator
• Mobilize key behavioral skills in your interventions
• Promote a healthy exchange environment conducive to dialogue
Make a difference with your human qualities !
This course will allow you to develop strong relational leadership, essential for managerial and HR roles, and any mediation situation. Far from top-down theoretical courses, you will participate in an immersive and transformative experience.