Introduction to “soft skills” in mediation

Introduction to “soft skills” in mediation

Description

E-learning training – Introduction to soft skills in mediation

Develop the key interpersonal skills for successful mediation

Duration: 1.5 hours | Target audience: Future mediators, managers, HR managers

Modality: Interactive e-learning available off-the-shelf

Why is this course essential?

In a professional world where tensions, misunderstandings, and divergent interests are common, mediation is becoming a strategic lever. But for it to be effective, it first relies on strong human skills: soft skills.

This innovative program introduces you to the essential interpersonal skills for mediation. You will discover how to establish a climate of trust, avoid misunderstandings, defuse conflicts and conduct discussions in various contexts using an empathetic, assertive and professional approach.

What you will experience:

✔ A structuring framework in 6 progressive modules

✔ Concrete and immediately applicable contributions

✔ An immersive training simulator with a virtual character

✔ A final mega quiz to anchor the learning

Modules of the course:

Module 1 – Why develop soft skills?

Understanding the human challenges of mediation

  • Awareness of the growing importance of human skills
  • Direct impact of soft skills on the quality of mediation
  • Influence on conflict management and interpersonal exchanges

Module 2 – The fundamentals of soft skills in mediation

  • Deciphering the main skills: active listening, empathy, assertiveness, emotional intelligence
  • Simple and applicable theoretical frameworks
  • Connection to the principles of mediation

Module 3 – Good relational practices for the mediator

  • Posture, vocabulary, attitude: how to position yourself accurately
  • Concrete listening, reformulation and expression techniques in mediation
  • Managing emotions and unspoken words in exchanges

Module 4 – Adapting your approach according to the context

  • Typical cases: hierarchical tensions, team conflicts, intercultural situations
  • Adapting your body language, tone and communication tools communication
  • Taking into account personalities and emotional issues

Module 5 – Simulator

Experience an immersive mediation session

  • Interactions with a virtual character
  • Practicing soft skills in a complex situation
  • Enriching debriefing of your posture and choices

Module 6 – Mega final revision quiz

  • Consolidation of acquired knowledge
  • Putting the skills seen in the modules into perspective

At the end of this course, you will be able to:

• Position yourself as a confident and aligned mediator

• Mobilize key behavioral skills in your interventions

• Promote a healthy exchange environment conducive to dialogue

Make a difference with your human qualities !

This course will allow you to develop strong relational leadership, essential for managerial and HR roles, and any mediation situation. Far from top-down theoretical courses, you will participate in an immersive and transformative experience.

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