Interactive Contextualized Practice
Module 5 of the “Customer Service & Customer Success – Onboarding a Software User” course
Sharpen your on-site reflexes with realistic scenarios.
This 100% interactive module offers immersion in the heart of a software onboarding session with a real customer, in an engaging and gamified format.
Are you a Customer Onboarding Specialist? Are you looking to master the art of making initial contact with a new customer when presenting your solution? This module is for you.
What you’ll find in this module:
• 3 realistic interactive scenarios: play your role in situations directly inspired by the field.
• Your decisions have an impact: the process adapts to your choices, each interaction becomes an authentic test of your skills.
• Targeted feedback: at each stage, you receive educational feedback designed to consolidate your best practices and correct your approach errors.
• A secure environment for practicing: test without risk, progress quickly.
This module can be followed independently – ideal for quickly practicing a key skill – or can be integrated into the complete “Customer Service & Customer Success” course, which guides you from strategic awareness to technical and relational mastery of software onboarding.
