Framework and benchmarks for recovery
Fundamental module of the “Customer Service & Customer Success” course – Can be taken independently
Master the essential basics for effectively recovering an unpaid debt, while maintaining a quality customer relationship.
Are you a Customer Success Manager or Credit Manager? Do you regularly have to deal with late payments and are you looking to adopt a professional, firm, and empathetic stance?
➡ This module is for you.
In “Framework and benchmarks for recovery,” you will access the essential references to understand the challenges of successful recovery, avoid legal pitfalls, and master the codes of informed communication.
You will learn to:
- Identify the different types of unpaid debts to adapt your recovery strategy.
- Know the legal deadlines and remedies related to late payments.
- Decipher the financial mechanisms behind unpaid debts to better anticipate their causes.
- Adopt assertive, respectful, yet direct communication to encourage customer cooperation.
This module is part of the complete “Recovering an unpaid debt without damaging customer relations” course, but can also be taken on its own to quickly acquire key benchmarks.
Whether you are in the awareness phase or in a skills development phase, this module lays the clear and concrete foundations to professionalize your follow-ups.
