Effective verbal communication
This e-learning course "Effective Verbal Communication" will help you to better master this topic in a professional context.
The aim of this course is to help you become aware of the impact of words and tone.
The examples, scenarios and case studies are designed to be easily transposable into different professional contexts and types of organizations.
Prerequisites
No specific prerequisites are required to follow this course.
Target Audience
Managers, HR managers and employees concerned with the topic of "Effective Verbal Communication".
Content
The course is structured into several complementary modules, combining theoretical input, practical exercises and interactive activities to facilitate the appropriation of concepts.
Training path
Powerful words for effective sales leadershipThe power of words lies not only in what you say, but in how you say it.In this essential module, discover how your verbal…The power of words lies not only in what you say, but in how you say it.
In this essential module, discover how your verbal communication directly influences the quality of exchanges in mediation or customer relationship situations.
Too often underestimated, mastering verbal language is nevertheless one of the major levers of modern leadership.What this module will bring you:
- A keen awareness of the impact of words and tone in sensitive contexts;
- Concrete examples of effective phrasing to strengthen clarity, trust, and cooperation;
- A better understanding of the challenges of verbal communication adapted to relational leadership;
- Key reflexes to defuse tension and establish a constructive climate.
Designed for mediators and customer relationship professionals, this module can be taken independently or integrated into a more comprehensive program:
➡ the "Leadership & Management, dedicated to developing relational and managerial skills in a changing world.
Why take this module?
Because a poorly chosen word can ruin a relationship… conversely, the right word, at the right time, can create buy-in, rectify a situation, and naturally assert your leadership.
Target audience:
✔ Corporate mediators
✔ Customer relationship professionals
✔ Managers wishing to strengthen their communication impact
✔ Leaders facing conflict management
Verbal Communication Techniques for Effective MarketingStandalone e-learning module or integrated into the "Leadership & Management" pathwayMaster the fundamentals of effective verbal communication to enhance your impact in all your…Standalone e-learning module or integrated into the "Leadership & Management" pathway
Master the fundamentals of effective verbal communication to enhance your impact in all your professional interactions. This module is aimed at mediators, managers, customer relations professionals, and anyone wishing to clarify their message, avoid misunderstandings, and establish a constructive exchange through better-controlled speech.
Why take this module?
Because in a tense or demanding professional context, the right words at the right time make all the difference. A misinterpretation or clumsy phrasing can hinder collaboration, provoke conflicts, or disrupt the understanding of a message.
What you will learn:
• The key mechanisms of interpersonal communication
• The message transmission model and its breaking points
• The impact of tone, words, and intention in your exchanges
• The pillars of active listening and non-violent communication
• Fundamentals that can be directly applied daily to enhance your leadership
This module can be taken independently, but it also integrates smoothly into the complete "Leadership & Management" pathway for a gradual, targeted, and cross-functional skills development.
Techniques for better expressing your ideas in meetingsAre you struggling to convey your messages clearly? Do you want to speak with more impact and avoid misunderstandings?This module is for you.Express yourself…Are you struggling to convey your messages clearly? Do you want to speak with more impact and avoid misunderstandings?
This module is for you.
Express yourself with clarity, fluency, and conviction!
In this e-learning module, you will learn to structure your speech, choose the right words, and adopt an appropriate tone for truly effective communication – whether in mediation, interviews, or client relationships.
Designed for mediators and customer relationship professionals, this module guides you immersively through practical cases and interactive scenarios to progress quickly and sustainably.
What you will learn:
- Professional techniques for structuring a compelling message
- The classic pitfalls of communication... and how to avoid them
- The importance of tone of voice and vocabulary used
- How to gain confidence in speaking even in tense situations
- The keys to being listened to, understood... and followed!
This module can be taken independently for a targeted need, or integrated into the complete training path Leadership & Management – Effective verbal communication, aimed at anyone wishing to enhance their leadership through better oral expression.
Invest in your ability to communicate better – because a poorly chosen word can change everything.
Adapting marketing communication to different professional situationsIn a professional world where every interaction can transform a relationship, knowing how to adapt your verbal communication to individuals and contexts is an…In a professional world where every interaction can transform a relationship, knowing how to adapt your verbal communication to individuals and contexts is an essential skill. Are you a mediator, customer relations professional, or manager? This module will allow you to take a step forward in your way of communicating.
This module, accessible independently or integrated into the "Leadership & Management" pathway, immerses you in the concrete world of verbal communication. The challenge: refine your language, choose your words with nuance, and adjust your tone according to each situation to avoid misunderstandings and optimize your relational impact.
Through three realistic interactive scenarios, you will face communication challenges rooted in various contexts:
• Interlocutors with very different profiles
• Tense or delicate mediation situations
• Constantly evolving professional environments
You will thus be able to:
• Put your knowledge into practice in realistic conditions
• Develop a more agile, empathetic, and precise communication
• Strengthen your leadership through better mastery of your verbal expression
Why take this module?
• To gain impact and professional credibility
• To reduce the risks of tensions and misunderstandings
• To better adapt your speech and posture according to your interlocutors
This module is recommended for anyone who wants to go beyond the broad principles of communication and bring them to life in action in situations that matter.
Master quiz - Effective Verbal CommunicationAn interactive quiz to strengthen your communication reflexes in a fun and engaging format.Dive into a unique challenge inspired by the famous concept of…An interactive quiz to strengthen your communication reflexes in a fun and engaging format.
Dive into a unique challenge inspired by the famous concept of a successful television game show. You will face 15 questions increasing in difficulty, focused on verbal communication in leadership and management situations. For each correct answer, you progress towards the top... but a misstep, and you fall back to your last secured level!
This module can be followed independently or as part of a complete course dedicated to Leadership & Management. It provides a fun, quick, and effective review of the key principles covered in previous modules.
An intelligent game format to challenge yourself while having fun:
• 3 safety levels to secure your progress (level 5, 10, and 15)
• 3 jokers available:
- Call to the expert: a supplementary explanation to refine your reasoning
- 50/50: two incorrect answers automatically eliminated
- Virtual audience: the choices of other players in similar situations
• A final score and immediate analysis of your strengths and areas for improvement
• An ideal format to anchor the fundamentals and validate your knowledge independently
This module is for you if you wish to:
• Strengthen your interpersonal communication skills
• Better manage your critical or emotionally charged exchanges
• Avoid verbal blunders that generate tension and misunderstandings
• Be clearer, more impactful, and more aligned in your message