Effective Customer Reactivation Techniques
Reconnecting with an inactive customer is never easy… Yet, a well-reactivated portfolio can represent up to 30% additional revenue in some B2B companies. This 100% operational module gives you the keys to regain control with relevance, impact, and professionalism.
✅ How to identify the right reasons for customer disengagement?
✅ What levers should you use to create a return opportunity?
✅ How to build a personalized approach without appearing pushy?
Through concrete scenarios, this module allows you to:
- Structure a clear and impactful reactivation interview
- Identify the weak signals of a latent need in your customer
- Ask the right questions to understand the obstacles
- Transform an objection into a sales anchor
- Propose a targeted, value-creating return offer
This module can be taken independently to meet a targeted reactivation need, or as part of the complete “Sales & Business Development” course, for a smooth and progressive increase in skills.
