Effective Customer Recovery Techniques
Take control of a highly strategic skill to prevent disputes, strengthen customer relationships, and secure your revenue over the long term.
This 100% operational module immerses you in the most effective techniques for chasing up a customer in arrears—a delicate moment when every word counts.
What you will master with this module:
• The art of structuring a clear and professional recovery
• Formulating precise questions to identify obstacles to payment
• Negotiating a realistic and feasible payment schedule with confidence
• Common mistakes… and how to avoid them
• Good communication practices, even in tense situations
Suitable for Customer Success Manager, Debt Collections Officer, or Credit Manager profiles, this module can be taken independently or integrated into the complete “Customer Service” course. & Customer Success”, for a comprehensive increase in skills in customer relations in a complex context.
The +: Interactive scenarios inspired by real cases to train you, position yourself and develop your professional reflexes.
This module is for you if you are looking for a clear, direct and concrete resource to learn:
• How to follow up with a customer without damaging the relationship
• How to structure your follow-ups to avoid escalation
• How to practice assertive and caring communication
• How to manage “bad payers”… without stressing
