Difficult performance feedback

Difficult performance feedback

Description

E-learning Training | Giving Difficult Performance Feedback: Mastering the Art of Courageous Leadership (1.5 hours)

Difficult doesn’t mean impossible. Learn how to turn an uncomfortable moment into a growth opportunity.

Why is this training a powerful management tool?

In a manager’s life, some conversations cannot be avoided. Difficult performance feedback is one of them. Too often postponed, poorly formulated or biased by emotions, this feedback becomes a factor of demotivation or internal tensions when it is poorly managed.

This 1.5-hour module provides you with a clear and actionable method, solid management benchmarks, and immersive exercises to transform these discussions into real levers for shared performance.

Who is this training for?

  • Managers, team leaders, HR managers or anyone in a leadership position who:
  • Dreads giving difficult feedback
  • Notices the harmful effects of avoiding feedback (drop in performance, passivity, latent conflicts)
  • Wants to strengthen their managerial communication skills

What you will learn:

  • ✔ Module 1 – Becoming aware of difficult feedback > Understand the impacts of avoided or poorly formulated feedback, identify internal obstacles and the expected posture of a true leader in these sensitive situations.
  • ✔ Module 2 – The fundamentals of constructive feedback > Explore models such as DESC, OSBD, or the SBI method. Integrate the importance of regularity, constructive intention and the temporality of feedback.
  • ✔ Module 3 – Good operational practices > Learn how to structure difficult feedback in 4 steps, reformulate without judgment, and conclude with an action plan committed to by both parties.
  • ✔ Module 4 – Adapt your feedback according to profiles > Adopt differentiated approaches depending on the employee’s maturity, preferred communication method or emotional context.
  • ✔ Module 5 – Training simulator > Put yourself in a situation with a virtual character following a professional incident. Evaluate your posture, structure your feedback, adjust your communication.
  • ✔ Module 6 – Mega Revision Quiz > Test your knowledge with a stimulating interactive quiz, which allows you to validate all the key skills of the course.

At the end of this training, you will know how to:

  • Structure difficult feedback without falling into judgment
  • Convey difficult messages while maintaining the relationship
  • Manage your own emotional discomfort
  • Identify the right moments to give sensitive feedback
  • Strengthen the commitment of your employees after sensitive feedback

Estimated duration: 1h30

Format: 100% digital, interactive, available in self-learning

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