Difficult performance feedback

Training path

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  Mastering the art of giving difficult feedback effectively

  VTS15 minutes+

  You are a manager and dread those moments when you have to address underperformance, an incident, or a problematic attitude with a team member?…

  You are a manager and dread those moments when you have to address underperformance, an incident, or a problematic attitude with a team member? You are not alone. And above all, it is possible to transform these delicate discussions into levers for progress.

  This module guides you to understand why and how to give difficult performance feedback without blocking the relationship.

  • Why these exchanges are essential for helping your teams grow and establishing a feedback culture
  • What are the risks of poorly formulated or poorly timed feedback
  • How to adopt a professional, fair, and constructive posture even in sensitive situations

  With directly applicable keys, this module will help you gain confidence in your most delicate exchanges.

  This module can be taken independently or integrated into the complete Leadership & Management pathway, to strengthen all managerial skills related to communication, performance, and talent development.

  Ideal for:

  - Managers facing unsatisfactory performance from their team members

  - Team leaders wishing to establish a culture of transparency and accountability

  - HR professionals or mentors involved in supporting frontline managers

  You will leave with:

  - A better awareness of the human and managerial stakes related to negative feedback

  - The essential foundations to prepare and conduct these difficult exchanges

  - A method to give structured, respectful, and solution-oriented feedback

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  Effective frameworks for giving difficult feedback

  VTS25 minutes+

  Module 2 of the "Leadership & Management" pathway – Available for self-study or integrated into the complete pathwayGiving difficult feedback is never an easy…

  Module 2 of the "Leadership & Management" pathway – Available for self-study or integrated into the complete pathway

  Giving difficult feedback is never an easy task. Yet, it is one of the most powerful levers to help a collaborator progress, enhance team performance, and cultivate a culture of dialogue.

  In this module, you will master the fundamentals of constructive feedback in sensitive contexts, thanks to clear and proven guidelines from behavioral sciences, psychology, and operational management.

  What you will discover:

  • The essential principles to defuse tensions and preserve the relationship

  • The DESC model to structure clear, respectful, and empowering feedback

  • The emotional change curve to anticipate the collaborator's reactions

  • Common cognitive biases that can harm the quality of the message or its reception

  • Practical keys to establish a climate of active listening, recognition, and progress

  This module is aimed at any manager wishing to:

  - Assert themselves ethically and impactfully in demanding exchanges

  - Create the conditions for sincere dialogue, even in discomfort

  - Train to better understand their interlocutors before convincing

  Integrable into the complete "Leadership & Management" pathway, this module can also be followed alone as a targeted resource to immediately address a managerial difficulty around sensitive feedback.

  Make difficult feedback a lever for human performance.

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  Mastering constructive feedback in a professional setting

  VTS15 minutes+

  Mastering the art of feedbackGiving difficult feedback without damaging the relationship or avoiding the subject? It’s possible, provided you adopt the right method.This module…

  Mastering the art of feedback

  Giving difficult feedback without damaging the relationship or avoiding the subject? It’s possible, provided you adopt the right method.

  This module guides you step by step on how to formulate sensitive performance feedback while strengthening your collaborator's trust and engagement.

  With a pragmatic and immersive approach, you will learn to:

  • Get out of ambiguity and dare to address delicate topics
  • Structure a feedback conversation without being overwhelmed by emotion
  • Use the right words to make an impact without hurting
  • Identify and correct the most common posture mistakes
  • Practice in realistic scenarios

  This module is part of the complete “Leadership & Management” pathway, but can also be taken independently if your current priority is to better manage difficult performance feedback.

  Whether you are a newly appointed or experienced manager, this module is a key lever for navigating sensitive conversations with confidence while maintaining your credibility and your teams' motivation.

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  Adapt feedback according to professional situations

  VTS20 minutes+

  E-learning Module – Leadership & ManagementHow to structure sensitive feedback without damaging the relationship?Knowing how to give difficult feedback without disrupting team dynamics is…

  E-learning Module – Leadership & Management

  How to structure sensitive feedback without damaging the relationship?

  Knowing how to give difficult feedback without disrupting team dynamics is one of the major challenges for managers. This module provides you with the keys to achieving this accurately and effectively.

  Who is this module for?

  This content is designed for managers, team leaders, and operational managers facing situations where an employee is partially failing or creating tension. It enables you to master the adjustment of feedback according to profiles, contexts, and the human issues at stake.

  Why take this module?

  Do you already have a foundation in feedback?

  This module takes you to the next level:

  • Better manage sensitive situations (conflicts, mistakes, inappropriate behavior)
  • Adapt your language, posture, and approach to the realities on the ground
  • Maintain trust while establishing a clear and empowering framework

  What you will experience:

  Through three interactive case studies, you will be placed in realistic situations that will require you to adjust your reactions and messages. You will learn to:

  • Analyze a complex situation before giving feedback
  • Choose the right words and the right time
  • Work with the employee's personality
  • Maintain your leadership in emotionally tense situations

  Integrate this module into a comprehensive program

  This module can be taken independently or as part of the complete "Leadership & Management – ​​Giving Difficult Performance Feedback, allowing you to build a comprehensive skill set, from awareness to concrete application. This module is for you if you're wondering: How do I approach difficult feedback without demotivating the other person? How do I adjust my management style according to the personality and context? What mistakes should I avoid when giving negative feedback? How do I maintain a healthy relationship after a delicate conversation?

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  Master quiz - Difficult Performance Feedback

  VTS15 minutes+

  Dive into an immersive and fun quiz to boost your managerial skills!This e-learning module can be taken alone or integrated into our complete "Leadership…

  Dive into an immersive and fun quiz to boost your managerial skills!

  This e-learning module can be taken alone or integrated into our complete "Leadership & Management" pathway, for a gradual skill enhancement on the key issues of modern management.

  Inspired by major TV games, this mega revision quiz immerses you in an interactive and stimulating experience, where 15 questions of increasing difficulty await you on the strategic theme of difficult performance feedback.

  Your mission: reach the top by demonstrating your ability to manage sensitive feedback with intelligence and empathy.

  The concept:

  Imagine a question-and-answer game where your progress depends on your mastery of the subject. At each stage:

  • The questions increase in complexity
  • You validate safety checkpoints (questions 5, 10, and 15) to secure your knowledge
  • You have 3 jokers to help you:
  • The 50/50: two options are eliminated
  • The call to the expert: get theoretical insight on the topic at hand
  • The second chance: an opportunity to review your answer

  This module is ideal if you are looking for:

  • A dynamic way to test your managerial skills
  • An effective means to revise constructive feedback techniques
  • An engaging and autonomous experience, immediately applicable to your daily life as a manager

  Whether you are in a phase of discovery, revision, or simply seeking a challenge, this quiz gives you the keys to firmly anchor your skills in feedback management.